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Loan Servicing Rep

Loan Servicing Rep

USA JobsWinchester, MA, US
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Loan Servicing Representative II

Salary Range : $24.98 To $39.26 Hourly

SUMMARY DESCRIPTION

The Loan Servicing Representative II performs more complex transactions and processes related to residential, consumer and commercial loans.

ESSENTIAL JOB FUNCTIONS

  • Perform loan bookings for all loan types and process accurate monetary and non-monetary maintenance on all loans.
  • Handle processes related to escrow analysis.
  • Handle processes related to delinquent tax statuses such as monitoring, tracking, reporting, and contacting customers.
  • Perform Secondary Market remittance, reporting, balancing, etc.
  • Ensure liens are perfected for all loan types and research any exceptions.
  • Research and resolve servicing issues within the scope of job duties.
  • Provide prompt and courteous service to customers, attorneys, insurance agents, other professionals, and internal staff.
  • Compile, review, and prepare reports as assigned and / or as requested by Supervisor / Department head.
  • Provide support for processes related to hazard / flood / force placed insurance.
  • Provide support for preparation of mortgage and UCC discharges.
  • Maintain a thorough knowledge and understanding of Bank policies, procedures, and guidelines.

SPECIFIC SKILLS REQUIRED

  • Effective verbal and written communication skills.
  • Proficiency with computer software applications, Microsoft Word and Excel, Insight.
  • Strong understanding of loan documents such as Note and Mortgage.
  • High level of accuracy and detail-orientation, ability to meet deadlines and prioritize workflow.
  • Strong problem-solving and critical thinking skills.
  • Ability to work independently on multiple assignments with accuracy.
  • Team player with a positive attitude who is eager to learn and grow within the department.

    • EXPERIENCE & EDUCATION REQUIREMENTS

    Previous loan servicing experience (Minimum 1-2 years).

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    Loan Servicing • Winchester, MA, US