Technical Operations Associate

Job Description

Job Description

Salary :

Technical Operations Associate

Location : Hybrid Based near either Overland Park, KS or Taunton, MA

Department : IT

Employment Type : Full-Time

Reports To : Chief Technology Officer (CTO)

About Redemption Plus

At Redemption Plus, were not just a prize supplier were Architects of Fun. Since 1996, weve been partnering with family entertainment centers, arcades, and cinemas across the country to create unforgettable guest experiences through curated prizes, smart merchandising strategies, and innovative technology solutions.

As a privately owned, growing company, we operate at the intersection of fun and function. Our tech, operations, and customer-facing teams work closely together to help clients maximize their game room profitability while delivering joy and excitement to families nationwide.

At the heart of Redemption Plus is ourteam curious, accountable, and committed to doing excellent work with a sense of urgency. Whether you're working behind the scenes in IT or on the front lines with customers, every role plays a part in our mission.

We live by three core values :

• Customer Obsession We anticipate needs and deliver memorable experiences
• Accountability We own outcomes, not just activity
• Hustle We act with urgency, energy, and excellence in everything we do

About the Role

The Technical Operations Associate is a key member of our IT team, supporting the data systems and business tools that keep our company running smoothly. Reporting directly to the CTO, this role touches a variety of technologies including Salesforce, SQL, and internal web-based tools and works cross-functionally with sales, operations, and marketing teams.

This position is not a help desk or desktop support role its focused on data accuracy, reporting, and system enablement across teams.

This is an excellent entry point for someone who wants to build technical and analytical expertise in a real-world business environment. Youll receive mentorship, hands-on experience, and the opportunity to grow in areas like data management, process automation, and business system optimization.

What Youll Do

Systems & Data Support

Reporting & Documentation

Cross-Functional Collaboration

Learning & Growth

What Were Looking For

Required Qualifications

Preferred Qualifications

Why Join Redemption Plus?

Work Environment & Travel

A successful candidates starting salary will be determined based on a variety of factors, including skills, experience, training, and credentials, as well as geographic location, internal equity, and budget availability. It is not typical for a candidate to start at or near the top of the range, as compensation decisions are made on a case-by-case basis and aligned with business needs.

This is a hybrid position open to candidates located in Massachusetts or Kansas. We are committed to fair, competitive, and equitable compensation practices in all hiring decisions.

Redemption Plus is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We also provide reasonable accommodations for applicants with disabilities during the recruitment process upon request.