Service Desk Engineer

Overview

Service Desk Engineer role at ADDA . Location : Local to NYC area (with ability to travel to the city).

ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. The team emphasizes customer satisfaction and collaboration. We are seeking a dynamic and experienced Service Desk Engineer to join the team.

The Role

As a Service Desk Engineer on our elite team, you'll take on diverse technical challenges across infrastructure, cloud, networking, and security. You'll work directly with clients and teammates to diagnose, resolve, and prevent issues — while also driving improvements to processes, documentation, and tools.

This role is not about "closing tickets." It's about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking "how can we do this better?", this is the place for you.

What You'll Do

• Handle advanced technical issues across multiple environments (Windows, macOS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.).
• Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions.
• Collaborate with peers — a team of equals — to share knowledge, mentor, and improve outcomes.
• Contribute to and refine the knowledge base so that solutions scale.
• Identify repetitive tasks or patterns and propose automation, self-service, or process improvements.
• Support projects such as migrations, deployments, and security enhancements.

What We Expect You to Bring

Why Join Us

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