Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.
Unmatched Benefits & Perks :
- Tuition Reimbursement and Professional License Renewal Reimbursement
- Free CEUs
- 401k Plan
- Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)
- Flexible Scheduling
- Professional Career Growth
Join our team and grow with us!
Position Summary
The Customer Lifestyle Assistant assists the Director of Lifestyle to provide group and individual activities for the residents. Duties will involve personal contact with a varying resident population for the purpose of Customer Service and individual Lifestyle Assessment. Customer Lifestyle Assistant is expected to work a varied work schedule that may include some weekends, evenings, and holidays. Tasks also will involve record keeping, attention to the environment, use of supplies and equipment, and maintenance of storage areas.
Essential Duties and Responsibilities
Assist with activities as directed by the Director of Lifestyle and in accordance with each resident's plan ofGroup :
Be sure area to be used for activity is freeSet areas up as needed for the type of activity plannedRemind nursing staff of activities scheduled and residents who desire to participateAssist with transport of residents to the activity areaFollow the instructions for the activity as directedObserve individual resident participation and responses during the activityAssist residents back to living areas at the conclusion of the activityNotify nursing of resident behaviors which may indicate medical problemsDo record keeping or documentation tasksIndividual :
Interact appropriately and effectively in one to one activities according to the resident's strengths and limitationsBe aware of individual cognitive, emotional, and psychosocial impairmentsKeep records of sensory stimulation or other type of activity and resident's responseChaperone scheduled activities away from the facility groundsHelp maintain a pleasant and cheerful nursing home environment
Help with putting up, taking down, and storing seasonal decorationsHelp care for plantsAssist residents to display calendars, pictures, cards, or other mementos in their roomsDeliver and read mail as neededAssist with other tasks as directed by the Director of Lifestyle
Address, stamp, stuff, and mail the monthly calendarsFile Photos regularlyKeep activity closets organizedParticipate in and promote staff participation in facility-wide special activities such as dress-up days and special observancesAttend mandatory facility in-servicesAttend lifestyle department in-services or workshops as directed by the Director of LifestyleContinue the lifestyle program in the absence of the Director of LifestyleCompetencies
Provides valuable input towards creating new events for the customersAble to carry out scheduled events in the absence of the scheduled facilitatorWorks a flexible schedule based on scheduled activity times / demandsIs a liaison to families to represent the Lifestyle programContinually uses positive energy to encourage participation in activitiesProvides enthusiastic teamwork to support all activity functionsManages timeliness of activities (i.e. start and stop time)Lead discussion groups based on customer’s interestsCreates relationships to maximize teamwork effort and promote Lifestyle activitiesPureHealth Culture
PureHealth is a high performance environment propelled by collaboration through our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage in our complex and dynamic organization by adding value and support to fellow team members.
Work Environment
This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and / or move items over 60 pounds.
Position Type and Expected Hours of Work
This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
HIPAA
Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and / or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks.
Reports all suspected violation of company’s HIPAA policies or procedures to facility
Knowledge, Skills and Abilities
Able to work independently and follow scheduled plansRespect for the rights of the residents including the right to privacy and the right to make choicesAbility to communicate effectively with internal and external customers at all levels of the organizationProficient computer and Microsoft Application Must have an ability to learn new systemsAbility to work with a culturally diverse populationMust have positive communication skills and demonstrated adequate maturity and patienceProficient in the English Excellent communication (verbal and written), customer service and interpersonal skillsMust have strong organizational skills with attention to detailMust be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisionsAbility to maintain a calm, professional demeanor under pressureRequired Education / Experience
High School Diploma or EquivalentA minimum of one (1) year experience in a customer service roleRequired License / Certification
Valid Texas Driver LicenseCurrent CPR CertificationPreferred Education / Experience
College / University Degree in Arts, Healthcare Management, Business or a related fieldA minimum of three (3) years’ experience in a customer service role