French Reservation & Ticketing Agent

Job Description

Job Description

Description :

Auxillium is the most unique call center and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as : sports, gaming, reservations, surveys, healthcare, dispatch, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. https : / / auxilliumusa.com / .

About Our Client

Our client is a French low-cost, long-haul airline based at Paris Orly Airport. It operates a scheduled network between France and worldwide leisure destinations with a fleet of Airbus A350s. Our client offers three booking classes consisting of basic, smart and premium for its two cabin classes of service consisting of the airline’s premium economy class and the airline’s economy class. Our client flies nonstop from New York City to Paris, San Francisco to Papeete, Tahiti, and will soon start flying from Los Angeles to Paris Orly Airport.

Requirements :

• Assists English & French passengers via inbound phone calls with their respective bookings and inquiries.
• Create and make changes to bookings.
• Assist travel agents with inquiries on international flights and with their bookings.
• Handle English & French chat with passengers and potential customers.
• Respond to English & French emails.
• Working the airlines queues
• Learn flight schedules.
• Provides excellent customer service to all passengers.
• Responds to passenger enquiries redirected from social media.
• Performs other related duties as assigned by management.
• Issues tickets and EMD’s.

Required Knowledge, Skills & Abilities :

Competencies :

Physical Demands and Work Environment :

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Location :

Fort Lauderdale, FL, United States

Hybrid work environment

Position Type : Full-Time / Regular

Hours / Schedules :

Hours and Schedules to be discussed at time of interview.

Includes days, evenings, and weekends hours

Pay Rate :

$17.00 Monday - Friday

$19.00 Saturday - Sunday

Benefits :

Auxillium offers a competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.

Requirements :