Banquet Captain

Overview

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Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Banquet Manager is responsible for overseeing the day-to-day operations of banquet services. The job involves managing the planning and execution of various events, including private parties, corporate functions, and Member gatherings. The Banquet Manager ensures high standards of service, efficiency, and guest satisfaction are consistently met.

Responsibilities

• Recruit, train, and supervise banquet service personnel according to club procedures.
• Implement and monitor training programs, including required certifications, to ensure staff adherence to Invited's service standards.
• Create and manage staff schedule, adjusting as needed based on event requirements and labor budgets.
• Communicate with the Event Sales Director to confirm staffing and execution plans for private functions.
• Review reservation books and functions sheets to ensure proper room setup and alignment with event specifications.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Oversee banquet and event operations, ensuring food is served promptly and to standard. Conduct post-event follow-ups with the host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to Club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet Members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards and expectations, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management.

Additional Duties

Required

About You

Preferred

Physical Requirements

Primary Tools / Equipment

Work Schedule

What We Offer

Want to learn more? Visit www.invitedbenefits.com for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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