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PART TIME CUSTOMER SERVICE REPRESENTATIVE

PART TIME CUSTOMER SERVICE REPRESENTATIVE

Springs Valley Bank & Trust CompanyPrinceton, IN, US
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Job Description

Job Description

JOB DESCRIPTION : PART TIME CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT : Deposit Operations

LOCATION : Princeton, Indiana

CLASSIFICATION : Non - Exempt

REPORTS TO : Banking Center Manager

SUPERVISES : No supervisory responsibilities

JOB SUMMARY : Provides exceptional customer service and maintains a customer focused culture.

MAJOR DUTIES & RESPONSIBILITIES :

  • Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
  • Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
  • Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
  • Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
  • Identifies cross-sell opportunities and refers customer to appropriate sales member.
  • Assists in the night depository function.
  • Ensures deposit area is properly stocked with forms, supplies, etc.
  • Performs Branch Capture of transactions.
  • Continually increases product and service knowledge, to meet customer demands.
  • Makes product and service recommendations to Banking Center Managers.
  • Responsible for complying with all financial institutions policies and procedures.
  • Actively achieves individual sales, referral, operational, and community involvement goals.
  • Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE :

  • High school diploma or equivalent.
  • Two or more years of personal banker experience (including completion of in-house training)
  • Proven ability to cross-sell, perform new account activities, and / or other higher-level activities (ATM, EFT, etc...)
  • Good interpersonal communication, organizational, mathematical and computer skills.

    • EOE, including disability / vets

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    Customer Service Representative • Princeton, IN, US