Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote) – Insurance Office of America. This role is fully remote with potential on-site requirements per policy for certain locations. A dedicated, distraction-free workspace is expected.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy of information.
• Technical competence and continued industry knowledge.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, address delinquent balances, and collect outstanding amounts.
• Maintain agency management systems and carrier / vendor platforms with data accuracy and completeness.
• Monitor activity and suspense to ensure timely completion; maintain open communication with the account team regarding workload and issues.
• Deliver service excellence, anticipate client needs, and respond quickly to service requests.
• Stay updated on company policies and procedures; seek continuous improvement and best practices.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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