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Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)Insurance Office of America • Meridian, ID, US
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Insurance Office of America • Meridian, ID, US
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Overview

Commercial Lines Account Manager (Fully Remote) – Insurance Office of America. This role is fully remote with potential on-site requirements per policy for certain locations. A dedicated, distraction-free workspace is expected.

Responsibilities

  • Manage an assigned book of business, ensuring account retention and supporting new business.
  • Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy of information.
  • Technical competence and continued industry knowledge.
  • Direct daily activities of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor accounts receivable, address delinquent balances, and collect outstanding amounts.
  • Maintain agency management systems and carrier / vendor platforms with data accuracy and completeness.
  • Monitor activity and suspense to ensure timely completion; maintain open communication with the account team regarding workload and issues.
  • Deliver service excellence, anticipate client needs, and respond quickly to service requests.
  • Stay updated on company policies and procedures; seek continuous improvement and best practices.
  • Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry
  • Thorough knowledge of insurance brokerage and client needs
  • Active property & casualty licensing required; professional designation (CIC or equivalent) preferred
  • Strong analytical, problem-solving, and decision-making skills
  • Exceptional customer service, communication, multitasking, and organizational skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High School Diploma (or equivalent)
  • What We Offer

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work / family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment
  • What To Expect (Application Process)

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)
  • Salary Range

    The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Commercial Lines Account Manager • Meridian, ID, US

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