Fraud Prevention & Payments ManagerJACK Main • Cleveland, OH, US

Fraud Prevention & Payments Manager

JACK Main • Cleveland, OH, US

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Fraud Prevention & Payments Manager

This role will also establish and oversee processes to monitor all payment gateway activities. This role will analyze and interpret complicated transactions, prepare necessary reports for gaming regulators and law enforcement agencies, correspond with payment processors on transactions, work with the Finance, Compliance and Legal teams to resolve problems, collect and analyze data, establish facts and draw valid conclusions. The ideal candidate will have an excellent understanding of fraud prevention best practices, customer service in a regulated gaming environment and possess team-focused leadership skills. The Fraud Prevention & Payments Manager will work with all other Sportsbook teams to constantly improve the betJACK product and service offered to our customers.

Essential Functions :

Build and maintain fraud and risk procedures that support the growth and success of the betJACK sportsbook.
Serve as the lead for all daily payment operations.
Liaise with payment providers, financial institutions, regulatory bodies and internal departments as necessary
Perform and manage KYC document reviews to ensure compliance.
Establish team's performance measurement framework.
Collaborate with internal and external stakeholders to drive product and customer experience enhancements.
Develop and maintain procedures in compliance with rules and regulations.
Collaborate with product team to ensure product roadmap and operational objectives align.
Challenge current operational processes and drive innovative approaches to improve team efficiency and effectiveness.
Performs all other related and compatible duties as assigned.

Knowledge, Skills & Abilities :

Must be able to respond calmly and make rational decisions when handling team member conflicts.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required.

Must be able to work any day of the week and any shift, including holidays and weekends.

Must be able to work independently.

Ability to handle multiple simultaneous projects while effectively balancing scope, resourcing, time, and quality.

A strong sense of ownership and accountability for goals and deliverables.

Strong quantitative skills.

Excellent critical thinking skills.

Exceptional written and verbal communication skills.

Excellent organizational skills.

Education and Experience :

Bachelor's degree preferred

5 years' experience in the payments & fraud sector preferred

Experience developing and managing payment processes and fraud management procedures.

Proven track record of working with database platforms in extracting and manipulating information for ad-hoc analysis.

Proven success leading teams.

Demonstrable knowledge of all FinCEN requirements (AML, KYC, etc)

Licensing Requirement :

Must be able to obtain, and maintain a Sports Gaming Employee License with the Ohio Casino Control Commission.

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Manager Prevention • Cleveland, OH, US