Director of Operations – DEN

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Profit sharing

Vision insurance

Job Title : Director of Operations – DEN

Location : Denver International Airport (DEN)

Reports To : Chief Operating Officer (COO)

Company : Olive & Finch Collective

About Olive & Finch Collective

Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.

Position Summary

The Director of Operations – DEN is responsible for the oversight and execution of all Olive & Finch Collective operations at Denver International Airport (DEN). This role is the primary liaison between Olive & Finch and DEN's airport management team, ensuring seamless communication, compliance, and partnership. The Director of Operations plays a critical role in pre-opening planning, coordinating buildouts, and launching new concepts.. Post-opening, this leader ensures operational excellence, guest satisfaction, and ongoing collaboration with DEN to meet and exceed expectations.

Key Responsibilities

Airport Relationship & Compliance

• Serve as the primary point of contact with the DEN concessions team and airport stakeholders.
• Ensure full compliance with all DEN, TSA, FAA, and airport concessionaire requirements, including security, safety, and reporting obligations.
• Maintain regular communication and represent Olive & Finch at airport meetings, reviews, and inspections.

Pre-Opening & New Unit Launches

• Lead all pre-opening coordination with DEN and internal teams for construction, design, equipment procurement, hiring, and training.
• Oversee timelines and deliverables for multiple projects simultaneously, ensuring on-time and on-budget openings.
• Partner with marketing and brand teams to ensure cohesive launch campaigns and strong opening performance.

Operational Leadership

• Manage day-to-day operations of all airport locations post-opening, ensuring adherence to Olive & Finch brand standards and airport guidelines.
• Develop and implement systems to maximize operational efficiency, guest experience, and profitability in a high-volume airport environment.
• Support and mentor airport General Managers and department leaders to achieve operational goals.

Financial & Performance Management

• Partner with the COO and Director of Finance to develop budgets, labor models, and financial forecasts for airport units.
• Track and analyze KPIs (sales, COGS, labor, guest satisfaction) to drive performance and identify opportunities for improvement.
• Lead problem-solving efforts to address operational challenges unique to airport operations.

Team Leadership & Culture

• Recruit, train, and retain top-performing airport operations leaders and staff.
• Foster a culture of accountability, collaboration, and guest-first service.
• Serve as a visible and engaged leader, modeling Olive & Finch values and supporting employee development.

Qualifications

• 7+ years of progressive leadership experience in hospitality or airport food & beverage operations.
• Demonstrated success opening and operating multiple food & beverage concepts, including full service, QSR, bar and coffee formats.
• Strong knowledge of airport concessionaire processes, compliance requirements, and high-volume operations.
• Exceptional project management skills, with the ability to lead multiple pre-opening projects simultaneously.
• Excellent communication and relationship-building skills with internal teams and external stakeholders.
• Collaborative, hands-on leader with a bias toward action and problem solving.
• Commitment to guest experience, team development, and operational excellence.

Compensation : $75,000.00 - $110,000.00 per year

Grow with Us!

Olive & Finch cares about crafting delicious meals and providing thoughtful and friendly service. Our goal is to prepare high-quality food that is fresh, flavorful, and delivered with impeccable service. If you share our enthusiasm for well-crafted recipes and want to learn more about our process, we'd love to hear from you!

We maintain a dynamic workplace where your hard work and creativity is rewarded. If you are aligned with our values of delivering delicious, hand-crafted food with great service we want you to be a part of the Olive & Finch crew.

Find out about all opportunities available and apply today.