Customer Success

Job Description

Job Description

Description :

Position Title : Customer Success

Job Location : In Office

Job Type : Full Time

About 101+

101+ is on a mission to extend human healthspan through cutting-edge longevity science. By combining advanced biomarker testing with AI-driven insights, we empower individuals to understand and optimize their biology—starting with a simple test and evolving into a personalized path to better health.

As we grow, we’re looking for a Customer Success Manager who will not only support our members but also play a key role in converting qualified leads into active customers—serving as a trusted guide throughout the 101+ journey.

What We Are Looking For :

You’ll be the first point of contact for individuals who are interested in optimizing their health. Your mission : turn curiosity into commitment. You’ll engage with inbound leads, nurture relationships, clarify the value of our platform, and ensure each new member has a smooth and supported onboarding experience. Once converted, you’ll continue to guide customers through their testing, results, and optimization plan.

What You’ll Do :

• Lead Conversion : Engage directly with inbound leads via phone, email, or chat to qualify, educate, and convert them into paying members.
• Onboarding : Ensure new members feel welcomed and informed from the moment they join, including assistance with test kits, digital access, and initial insights.
• Customer Engagement : Monitor member journeys to ensure high satisfaction, adoption, and retention.
• Personalized Support : Help translate biological age data and biomarker insights into actionable next steps for users.
• Issue Resolution : Provide timely, compassionate support for questions around products, results, shipping, billing, or account access.
• Customer Insights : Gather feedback and behavioral data to help shape future product improvements and outreach strategies.
• Process Optimization : Help build and refine internal workflows and support documentation to scale the member experience.

What You’ll need :

Added Bonus if you have :

What We offer You :

If you are a motivated and proactive individual, we invite you to apply for this exciting opportunity to contribute to our dynamic team. Join us in shaping the future of longevity and personalized wellness!!

BOND.AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.

Requirements :

2–4 years in a customer success, inside sales, or healthtech support role.

Proven ability to convert leads through consultative conversations.

Warm, confident communicator who can simplify complex ideas.

Experience using CRM and support tools (e.g. HubSpot, Zendesk, Intercom).

Passion for health optimization, preventative care, or longevity science.

Thrives in fast-paced, mission-driven startup environments.

Located in or near Little Rock, AR (hybrid setup preferred).