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IT Help Desk Technician (Tier 2 or Tier 3) FL

IT Help Desk Technician (Tier 2 or Tier 3) FL

AxiomJacksonville, FL, US
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Job description

IT Support Engineer

Join Axiom – Shaping the Future of IT Compliance and Technology Solutions

Are you an IT professional with a passion for technology, a knack for problem-solving, and a commitment to customer satisfaction? If so, we want you on our team! At Axiom, your expertise will directly contribute to delivering top-notch IT solutions that empower our clients to thrive in an increasingly complex and compliance-driven environment.

About Axiom

With over 20 years of experience, Axiom is a trusted IT services provider specializing in compliance, cybersecurity, and cutting-edge technology solutions. Our SMB-focused clients rely on us for full-spectrum IT services, including :

  • Help Desk Support
  • Cloud Solutions (Azure, Microsoft 365, Google Workspace)
  • Compliance and Cybersecurity Services (NIST, CMMC, GRC frameworks)

As one of the first MSPs CMMC Level 2 certification, we are committed to setting the standard for excellence in the industry. Join us and be part of a team that’s at the forefront of technology and compliance.

Your Responsibilities

  • Provide Tier 2 / 3 technical support to clients, both remotely and on-site, while ensuring exceptional customer service.
  • Manage and resolve service requests efficiently and professionally.
  • Contribute to and lead technical projects, leveraging your expertise to ensure success.
  • Translate complex technical issues into clear explanations for non-technical clients.
  • Collaborate closely with the support team to ensure seamless service delivery.
  • Stay current with industry best practices and emerging technologies.

    • Why Join Axiom?

    At Axiom, we’re not just another MSP. We’re pioneers in delivering compliance-driven IT solutions. Here’s why you should join us :

  • Be part of a team at the cutting edge of compliance, cybersecurity, and IT innovation.
  • Access extensive training opportunities and support for professional certifications.
  • Collaborate with an innovative and dedicated team focused on client success.
  • Enjoy a challenging and rewarding work environment with opportunities for growth.
  • Full benefits eligibility after a 90-day probation period.

    • Learn more about us at https : / / www.axiom.tech

    Requirements

  • At least 2 years of experience supporting workstations in a server domain environment.
  • Strong experience with Microsoft 365 applications and services .
  • Microsoft Associate-level certifications (e.g., MS-700) are highly valued.
  • Familiarity with compliance standards like NIST, CMMC, and GRC is highly valued.
  • Experience working in an MSP environment, using PSA tools like ConnectWise Manage and RMM tools such as NinjaOne, Kaseya, or ConnectWise is a plus.
  • Exceptional communication skills with the ability to explain technical concepts to diverse audiences.
  • Strong analytical and problem-solving abilities with attention to detail.

    • Preferred Qualifications

  • Experience working within compliance frameworks like CIS, NIST, CMMC, and GRC .
  • Previous experience supporting and leading technical projects.
  • Additional certifications in Microsoft, cybersecurity, networking, or cloud technologies .

    • Benefits

  • Health Care Pla (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick, & Public Holidays)
  • Work From Home
  • Training & Development
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