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Hotel Front Desk Clerk

Hotel Front Desk Clerk

BEST WESTERN PALO ALTOSan Antonio, TX, US
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Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation : $14 - $15 yearly

Responsibilities :

  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties : make sure hotel guest information is current and correct
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications :

  • Has experience answering telephone calls and troubleshooting stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent

    • About Company

    At Best Western Palo Alto, we pride ourselves on creating a positive, team-oriented work environment where employees are valued, supported, and given opportunities to grow. As part of the globally recognized Best Western brand, we uphold high standards of hospitality, cleanliness, and customer care.

    Join our team and become part of a company that is passionate about service, teamwork, and excellence.

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    Hotel Front Desk Clerk • San Antonio, TX, US