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Director of Youth Housing Services

Director of Youth Housing Services

San Diego LGBT Community CenterSan Diego, CA, US
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Director Of Youth Housing Services

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

The Director of Youth Housing Services is responsible for the day-to-day oversight of all youth housing services at The Center and supervises a team of four to six staff. Duties and responsibilities include but are not limited to managing the day-to-day execution of logistical and administrative functions of The Center's youth housing program, overseeing contract budgets and expenditures, ensuring that the programs are compliant with all contract requirements, program management, meeting logistics, ensuring data quality through accurate and timely client and service data being input into various program databases, establishing relationships with funding agencies and landlords, ensuring the safety of program clients while in Center-supported housing, personnel onboarding and offboarding, supervising youth housing staff, and representing The Center at various community meetings / events.

Program / Impact Area Management, Implementation, and Outcomes :

  • Develop, implement, and own departmental work plans, processes, and workflows needed to achieve and meet all goals and objectives.
  • Collaborate with Senior Director to identify challenges and solutions to successfully meet and achieve contractual objectives.
  • Collaborate with Senior Director and staff to develop, implement policies and procedures, and own all departmental work plans, processes, and workflows needed to achieve and meet all goals and objectives.
  • Works collaboratively with the quality assurance department to develop, and implement data collection, monitoring, reporting, and continually investigate and introduce improvement measures and best practices.
  • Develop and maintain relationships with landlords participating in the permanent supportive housing program.
  • Support staff and respond to crisis situations utilizing trauma-informed de-escalation techniques, minimizing harm to staff and participants.

Program Evaluation, Reporting, and Grant Support :

  • Review program data and outcomes in the region's Homeless Management Information System (HMIS) and internal case management software to adhere to grant and contract compliance and input data as needed to ensure maximum data quality.
  • Monitor program performance at a minimum of monthly to ensure programs are on target to achieve deliverables or timely adjustments are made to support achieving deliverables.
  • Assist with external partner agency monitoring to ensure program performance and provide timely communication of any deficiencies to supervisor.
  • Complete and submit program reports and collaborate with quality assurance, contracts compliance, and accounting teams to respond to audit requests.
  • Ensure program manuals are complete, up-to-date, and are in line with contract requirements.

    • Team Development and Mentorship :

  • Directly supervise the work of the respective team(s) managers and staff.
  • Oversee the job performance and achievement of well-defined goals from work plans, navigate complex problem-solving, and address any program and staff-related issues.
  • Serve as a mentor to staff by embodying the core values of dignity, inclusion, compassion, respect, equity, and equality.
  • Oversee and assist in the hiring, supervising, and training of assigned staff.
  • Mentor staff in attaining personal and professional goals.
  • In collaboration with the supervisor, provide guidance and direction to managers and staff regarding employee issues, development, and interpretation of personnel policies.
  • Conducts annual performance evaluations of managers and ensures that performance evaluations are completed for staff under this position's line of services.

    • Fiscal Budget, Management, and Accounting Processes :

  • In collaboration with the Senior Director, create and oversee assigned budgets.
  • Review budget to actual spreadsheets monthly and provide recommendations about spending and budget revisions to ensure contracts are appropriately spent according to grant / contract guidelines.
  • Collaborate with the accounting, contracts, and compliance teams regularly to ensure teams are aligned with the fiscal aspects of the department's services.
  • Review and approve spending requests, ensuring that all spent funds adhere to program contract requirements.
  • Collaborate with the accounts receivable team and property management firm to review and track permanent supportive housing rents.
  • Manage annual recertifications of permanent supportive housing households and ensure timely submission to funders.
  • Complete annual recertification of permanent supportive housing households and submit to funders.

    • Required Qualifications :

    Education and / or Experience : 4-6 years of experience in housing program management, including staff supervision and program operations. A bachelor's degree or equivalent experience in social work, psychology, public administration or related field is required.

    Language Skills : Fluency in English required.

    Computer / Office Equipment Skills : Must be proficient in PC / Windows-based environments.

    Other Qualifications :

  • Experience managing crises and implementing crisis interventions.
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
  • Must demonstrate competence in motivational interviewing, trauma-informed care, and harm reduction practices.
  • Reliable transportation, a valid driver's license, and auto insurance.

    • Preferred Qualifications :

    Education : Master's degree in social work, psychology, public administration, or related field.

    Computer / Office Equipment Skills : Proficiency of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot)

    Language Skills : Fluency in Spanish.

    Other Qualifications : Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness. Knowledgeable about services available to people experiencing homelessness or at risk of homelessness in the County of San Diego.

    Work Location : On-site, in the office most of the time with potential occasional remote work with supervisor approval. Office in the East Village neighborhood in the City of San Diego.

    Compensation & Benefits : The pay range for this position is $71,000 to $81,000 and is commensurate with experience. This is a Full-Time, Regular Exempt position. The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

    Equal Opportunity Employer : The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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    Director Of Service • San Diego, CA, US