Application Support Analyst
VirtualVocationsErie, Pennsylvania, United Statesjob_description.job_card.30_days_ago
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A company is looking for an Application Support Analyst (third shift / remote).
Key Responsibilities
Provide first-tier support to application and engineering teams, serving as a primary point of contact for technical issues
Perform system monitoring and maintenance to ensure stability and optimal performance
Manage and resolve user support interactions in a professional and timely manner
Required Qualifications
Education : Associate's Degree or equivalent IT experience
Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS Outlook, and Service Now
Demonstrated customer satisfaction personality with initiative and self-motivation
Proven ability to work on multiple assignments and manage issues under tight deadlines
Prior experience in a Help Desk, Application Support, or Enterprise IT Support role is preferred
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Application Analyst • Erie, Pennsylvania, United States
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