Talent.com
Manager, Regional Program

Manager, Regional Program

AdaptHealthSacramento, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Regional Program Manager

The Regional Program Manager serves as a regional manager responsible for overseeing regional client relationships with payers and referral sources, monitoring service performance, and driving operational improvements. This role coordinates communications, manages expectations, and facilitates resolution management with AdaptHealth teams for specific client agreements. The primary objective is to ensure contractual commitments are met or exceeded while supporting business needs through effective communication, reporting, and continuous improvement initiatives.

Essential Functions & Responsibilities

Regional Client Management

  • Oversee payer and referral source relationships within assigned region.
  • Manage client expectations and maintain ongoing communication.
  • Coordinate with AdaptHealth teams to support specific client agreements.
  • Monitor compliance with contractual obligations and service level agreements.
  • Provide specialized support for large, capitated contracts and strategic accounts.
  • Ensure high-touch service delivery for enterprise-level client relationships.

Performance Monitoring and Improvement

  • Track service performance metrics against established benchmarks.
  • Identify areas for operational improvements and efficiency gains.
  • Collaborate with internal teams to implement process enhancements.
  • Ensure contractual commitments are consistently met or exceeded.

    • Communication and Coordination

  • Facilitate communication between clients, internal teams, and stakeholders.
  • Prepare and distribute performance reports and status updates.
  • Coordinate cross-functional meetings and project activities.
  • Maintain documentation of client interactions and service delivery.

    • Issue Resolution Management

  • Lead resolution efforts for escalated customer and client issues.
  • Work with AdaptHealth teams to address service-related concerns.
  • Document resolution processes and outcomes.
  • Implement preventive measures to reduce future escalations.
  • Promote the mission, vision, and values of the organization.

    • Executive and Strategic Coordination

  • Collaborate closely with Regional Vice President, Operations on strategic initiatives and regional performance.
  • Work with Contract Management team to ensure contract compliance and support renewal processes.
  • Provide regular updates and recommendations to senior leadership on regional client performance.
  • Support strategic planning and business development activities within the region.
  • Develop and maintain working knowledge of current products and services offered by the company.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Complete assigned compliance training and other educational programs as required.
  • Maintain compliance with AdaptHealth's Compliance Program.
  • Perform other related duties as assigned.

    • Competency, Skills and Abilities :

  • Exceptional communication and interpersonal skills for managing client relationships and cross-functional collaboration.
  • Advanced problem-solving and analytical thinking abilities to resolve complex operational issues.
  • Strong project coordination and organizational skills to manage multiple client agreements simultaneously.
  • Demonstrated ability to prioritize competing demands and meet critical deadlines.
  • Strategic vision and forward-thinking approach to regional business development.
  • Decisive decision-making capabilities for resolving business problems and identifying priorities.
  • Client-focused leadership approach with emphasis on service excellence.
  • Adaptability and resilience in dynamic healthcare environment.
  • High-level proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint)
  • Experience with reporting tools and data management systems.
  • Ability to create and analyze performance metrics and dashboards.
  • Comprehensive understanding of healthcare payer systems and reimbursement processes.
  • Working knowledge of service level agreements and contract terms.
  • Familiarity with quality assurance and performance improvement methodologies.
  • Understanding of healthcare referral networks and provider relationships.
  • Knowledge of operational processes, contract law, and financial management principles.
  • Team development and mentoring capabilities (though role has no direct reports).
  • Financial acumen for understanding contract performance and business impact.
  • Ability to influence and coordinate across departments without direct authority.

    • Requirements

    Education and Experience Requirements :

  • Bachelor's degree in relevant field.
  • Five (5) years' experience in client relationship management or healthcare operations.
  • Experience with contract management and performance monitoring.
  • Background in healthcare payer or referral relationships preferred.
  • Valid and unrestricted driver's license in the state of residence.

    • Physical Demands and Work Environment :

  • Must be able to bend, stoop, stretch, stand, and sit for extended periods.
  • Ability to perform repetitive motions of wrists, hands, and / or fingers due to extensive computer use.
  • Work environment may be stressful at times, as overall office activities and work levels fluctuate.
  • Subject to long periods of sitting and exposure to computer screen.
  • May be exposed to angry or irate customers, patients, or referral sources.
  • Ability to utilize a personal computer and other office equipment.
  • Must be able to lift 30 pounds as needed.
  • Requires regular travel throughout the region.
  • Excellent ability to communicate both verbally and in writing.
    • serp_jobs.job_alerts.create_a_job

    Program Manager • Sacramento, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Program Manager

    Program Manager

    VirtualVocationsSacramento, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager Strategic Operations to oversee project alignment with operational strategies. Key Responsibilities Lead and manage multiple strategic projects for speci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager 4-ProdDev

    Program Manager 4-ProdDev

    Veterans StaffingSacramento, CA, US
    serp_jobs.job_card.full_time
    Strategically, you will be responsible for developing and implementing comprehensive plans that optimize efficiency, cost-effectiveness, and operational excellence in delivery.You will engage with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Program Manager III

    Program Manager III

    BCforwardUSA, California, Sacramento
    serp_jobs.job_card.full_time
    BCforward is currently seeking a highly motivated Program Manager III for a Remote!.Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Child and Adolescent Therapist (LMFT, LCSW, LPCC) - Ione, CA

    Child and Adolescent Therapist (LMFT, LCSW, LPCC) - Ione, CA

    LifeStance HealthIone, CA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager

    Program Manager

    Abacus Service CorporationWest Sacramento, CA, US
    serp_jobs.job_card.full_time
    Job Type : Recruited Candidate Number Of Positions : 1 System Location : Created Date : 4 / 13 / 2020 Job Title : Program Manager CWR Type : W-2 Reason : Termination / Open Position Qualification.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Program Management

    Director of Program Management

    VirtualVocationsSacramento, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead Director of Program Management.Key Responsibilities Collaborate with clinical and operational leaders to identify business needs and strategic objectives Analyze ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Manager, Regional Development

    Manager, Regional Development

    ZERO Prostate CancerSacramento, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Manager, Regional Development Full Time ∙ Non-Exempt Salaried ∙ Remote Are you ready to transform your career into a powerful catalyst for change?.For almost 30 years, ZERO ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Affordable Regional Manager

    Affordable Regional Manager

    Asset LivingSacramento, CA, US
    serp_jobs.job_card.permanent
    Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Child and Adolescent Therapist (LMFT, LCSW, LPCC) - Plymouth, CA

    Child and Adolescent Therapist (LMFT, LCSW, LPCC) - Plymouth, CA

    LifeStance HealthPlymouth, CA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Finance Director - AI Trainer

    Remote Finance Director - AI Trainer

    Data AnnotationLincoln, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Revenue Integrity Program Manager

    Revenue Integrity Program Manager

    VirtualVocationsSacramento, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Integrity Program Manager (Remote).Key Responsibilities Conducts reviews and audits of charge capture practices and provides education to clinical staff Ensure...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Regional Director Grassroots

    Regional Director Grassroots

    Wounded Warrior ProjectSacramento, CA, United States
    serp_jobs.job_card.full_time
    We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Director

    Program Director

    Sierra Health and WellnessOrangevale, CA, US
    serp_jobs.job_card.full_time
    Sierra Health and Wellness uses evidence-based methods to accomplish the restoration of families, relationships, and self-worth. By transforming the character, we give life back to the people who ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Manager for Assistive Technology Program

    Manager for Assistive Technology Program

    Strategies to Empower People Inc.Roseville, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Strategies to Empower People is hiring a full-time.Program Manager for our Assistive Technology Program.This position will provide program direction, coordinate services, and manage our community-b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinic Manager - Acute Care

    Clinic Manager - Acute Care

    PT Solutions Physical TherapyMarysville, CA, US
    serp_jobs.job_card.full_time
    PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. Our enthusiasm is evident in all we do, both in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Principal Program Manager

    Principal Program Manager

    VirtualVocationsSacramento, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Program Manager to lead complex, high-visibility programs and initiatives within Business Technology. Key Responsibilities Lead the planning, execution, and de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Program Director

    Program Director

    Sierra Health and Wellness CentersOrangevale, California, United States, 95662
    serp_jobs.job_card.full_time
    Program Director (LMFT, LCSW, LPCC or Licensed Psychologist).By transforming the character, we give life back to the people who have lost it through substance abuse and mental health issues.Our bra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Neurosciences Program Manager

    Neurosciences Program Manager

    Common Spirit HealthSacramento, CA, US
    serp_jobs.job_card.full_time
    CommonSpirit Health is building a healthier future for all through its integrated health services.As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health del...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days