Front Office Manager B

Front Office Manager B at Marriott Vacations Worldwide summary :

The Front Office Manager oversees daily operations of Guest Services, Reservations, and Bell / Valet departments, focusing on leadership, training, and revenue management. They ensure seamless communication between departments, manage payroll and reporting, and handle guest inquiries and complaints effectively. The role requires hospitality management expertise to maintain high service standards and optimize property performance.

• Salary Range $94,000-$94,800 + bonus
• This is an exempt position and will be paid on a salaried basis in accordance with state and federal law".
• Tentative November 14th Start Date

JOB SUMMARY

Oversee the daily operation of the Guest Services, Reservations and Bell / Valet Departments. Responsible for the leadership, training, and daily supervision of the above listed positions. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters.

Prepare monthly forecast and variance report with General Manager oversight.

CANDIDATE PROFILE

Education and Experience

CORE WORK ACTIVITIES

PHYSICAL REQUIREMENTS

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords :

front office management, guest services, hospitality management, revenue management, staff training and supervision, property management systems, customer service, hotel operations, payroll management, guest complaint resolution