Technical AnalystVirtualVocations • Las Vegas, Nevada, United States
Technical Analyst
VirtualVocations • Las Vegas, Nevada, United States
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A company is looking for a Technical Analyst to install and troubleshoot technical issues for customers.
Key Responsibilities
Collaborate with Customer Success Analysts for Test and Turn Up (TTU) and cutover dispatches
Work with onsite technicians to deploy customer solutions and host bridge calls with vendors
Update tickets accurately and follow up on carrier issues until resolved
Required Qualifications, Training, and Education
High School diploma or GED; associate degree in a relevant field, CCNA, or equivalent experience
Two years of IT, Network Operations, and customer support experience
Experience with telephone networks (POTS and VoIP) and advanced networking technologies
Working knowledge of protocol and packet analysis, as well as switching and routing protocols
Background in cloud-based communication solutions like Office 365 and Microsoft Teams
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