Job Information Customer Service Representative I - Marke...

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Wayne, Pennsylvania. This long-term contract position is ideal for someone who excels in providing exceptional service and thrives in a manufacturing environment. As part of this role, you will play a key part in supporting customer accounts, processing transactions, and ensuring smooth communication between internal teams and external vendors.

Responsibilities :

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
• Process invoices, payments, and financial transactions with precision and attention to detail.
• Collaborate with internal teams and external vendors to reconcile accounts and ensure accurate documentation.
• Audit financial records and purchase orders while adhering to company policies and tax regulations.
• Maintain positive relationships with customers, vendors, and other stakeholders to facilitate seamless operations.
• Handle automated clearing house (ACH) transactions and manage credit / debit reconciliations.
• Prepare and submit financial notes and reports to support business operations.
• Utilize Microsoft Office Suite tools to organize data and streamline communication.
• Support call center operations by responding to customer calls and providing accurate information.
• Train new team members on processes and systems to ensure consistent service delivery.
• Proven experience in customer service, preferably within a manufacturing or financial services environment.
• Strong communication skills, both written and verbal, to interact effectively with customers and team members.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Ability to process invoices, payments, and purchase orders with accuracy.
• Knowledge of financial services, including credit / debit transactions and ACH processes.
• Familiarity with auditing, reconciliations, and tax-related documentation.
• Capacity to manage multiple tasks and maintain attention to detail in a fast-paced environment.
• Team-oriented mindset with a commitment to maintaining positive relationships.