Manager, Customer Operations Group

Manager Of Customer Operations Group (Rcs J)

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today...

Customer Operations Group :

The Customer Operations Group is committed to delivering operational excellence and customer differentiation to ensure the highest customer loyalty.

We achieve the first through close involvement with Sales during the customer acquisition phase. We access customer requirements against our network capabilities to determine whether we can provide what is being requested.

The Customer Operations Group designs and implements within a given framework of flexibility at customer level for non-standard solutions and support the processes around our core products WPX, WMX, BBX, LBX, etc.

Key Requirements :

Experienced professional contributor with 5-8 years of experience in a related field.

BS / BA in related discipline.

Strong analytical and complex problem-solving skills

Management skills to properly define sustainable corrective actions and ownership

Robust knowledge of DHL's network and Global SOP and processes.

Awareness of DHL Internal IT capabilities, cross-functional interactions and in depth understanding of customer / market needs.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.