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IT Service Desk Technician

IT Service Desk Technician

VirtualVocationsErie, Pennsylvania, United States
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A company is looking for a Service Desk professional to support enterprise users across the globe.

Key Responsibilities :

Serve as the first point of contact for inbound IT support via phone, email, and web requests

Perform troubleshooting across hardware, software, VPN, and network connectivity

Utilize ServiceNow for incident management and documentation

Required Qualifications :

3+ years of experience in IT Service Desk or Technical Support roles

Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments

Experience with Active Directory and ServiceNow

Strong understanding of VPN and network connectivity troubleshooting

Must have a professional remote work setup with a reliable internet connection

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Service Desk Technician • Erie, Pennsylvania, United States

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