Service Advisor

About iGo Motors

We are here to make trustworthy, affordable transportation available in every community we serve.

When people in our communities don't have access to quality transportation, our communities suffer. When parents can't get back and forth to work, the grocery store, school, important meetings, the doctor, or evening and weekend activities, families suffer. When employees aren't able to show up to work on time due to vehicle issues, businesses suffer. Transportation is an important part of our lives that we rarely think about until it's not there.

At iGo, our dedicated team works hard to continuously improve our entire process, innovating and discovering better methods, so that we can provide you with a higher quality vehicle at a better value. We want to ensure that bad credit, job status, and past financial struggles won't stop you from owning a dependable car.

While solving transportation problems is our number one priority, it doesn't stop there. We are constantly striving to improve every aspect of our business to ensure that the vehicle you purchase from us continues to serve you well for the life of your contract and beyond.

People need to go places. We ensure they get there.

To be considered, please fill out this survey :

https : / / go.cultureindex.com / s / RVodlFlTF3

Overview :

The Service Advisor is a critical customer-facing role within the service department. This position is responsible for managing customer interactions from initial contact through the completion of service. The Service Advisor schedules appointments, communicates service needs to technicians, and ensures a high level of customer satisfaction. A foundational mechanical knowledge and strong communication skills are essential for providing accurate initial assessments and comfort to customers.

Key Responsibilities :

• Customer Communication and Service Management : Serve as the primary point of contact for customers seeking service. Take calls, schedule service appointments, and provide customers with updates and information throughout the service process.
• Technical Liaison : Act as an intermediary between customers and service technicians, conveying customer concerns and service requirements effectively to ensure all necessary work is understood and completed.
• Parts Management : Responsible for ordering parts needed for service and repair work, including building and maintaining relationships with vendors to ensure timely and cost-effective sourcing of quality parts.
• Administrative Duties : Manage the administrative aspects of the service process, including uploading receipts and maintaining accurate service records.
• Customer Consultation : Utilize basic mechanical knowledge to offer customers an initial understanding of potential issues with their vehicles, providing reassurance and setting realistic expectations for service outcomes.
• Technician Hiring & Management : Responsible for hiring and firing technicians, with management support, to ensure the service department is staffed with qualified personnel.

Qualifications :

The pay range for this role is :

40,000 - 50,000 USD per year(Campbellsville)

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