Customer Service Specialist (ASAP)

Customer Service Specialist (ASAP)

Communiboost We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team immediately. In this pivotal role, you will be at the forefront of our commitment to providing exceptional customer service. Your primary focus will be to assist our customers by addressing their inquiries, resolving issues, and ensuring complete satisfaction with our products and services. Salary Range : $17.50 - $27.00 hourly Location : Houston, TX

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.

Resolve customer complaints and issues in a professional and efficient manner.

Provide information about our products and services to help customers make informed decisions.

Maintain accurate records of customer interactions and transactions.

Follow up with customers to ensure their issues have been resolved to their satisfaction.

Collaborate with other departments to improve service delivery and customer satisfaction.

Skills, Knowledge and Expertise

High school diploma or equivalent; a degree in a related field is a plus.

Proven experience in a customer service role or similar capacity.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment while managing multiple tasks.

Proficiency in using customer service software and tools.

Benefits

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development and training opportunities

Collaborative and innovative work environment

If you are ready to take on a dynamic role and make an immediate impact, please apply today! Submit your resume and a cover letter explaining why you are the ideal candidate for this ASAP position.