Talent.com
Patient Experience Coordinator

Patient Experience Coordinator

Retreat Care GroupBarrington, IL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Location : Deer Park, Illinois

Hours : Full-time

Pay : $21-27 / hr.

About Retreat

Retreat Care Group is a functional health practice committed to delivering highly personalized, accessible healthcare. We combine in-depth biomarker data, advanced clinical expertise, and compassionate care to help patients reclaim their health. Our unique membership model emphasizes long-term outcomes, not quick fixes.

Role Summary

The Patient Experience Coordinator is the central point of contact for our patients’ journey — from first touch to lifelong membership. This role ensures every patient feels welcomed, cared for, and engaged throughout their experience with Retreat. You will coordinate onboarding, communication touchpoints, satisfaction tracking, and engagement initiatives to support both retention and growth.

Key Responsibilities

Onboarding & First Impressions

  • Manage all new patient onboarding (welcome calls, scheduling, paperwork, portal setup).
  • Ensure every new patient receives consistent communication (welcome email, follow-ups, educational resources).
  • Track onboarding satisfaction and address friction points immediately.

Ongoing Patient Engagement

  • Serve as a point of contact for patients needing assistance, rescheduling, or guidance.
  • Implement and manage member touchpoint programs (monthly check-ins, milestone celebrations).
  • Collaborate with Marketing to coordinate retention campaigns and referral programs.

    • Satisfaction & Retention

  • Monitor and report patient satisfaction (surveys, Net Promoter Score, reviews).
  • Proactively flag at-risk patients and implement retention strategies.
  • Support loyalty and referral programs to encourage long-term engagement.

    • Operations & Coordination

  • Work closely with front desk / welcome team to ensure smooth daily operations.
  • Collaborate with Clinical Director to align communication with patient care plans.
  • Track and report engagement, churn, and satisfaction metrics to leadership monthly.

    • Requirements

  • 3+ years in healthcare, wellness, or customer experience roles (medical office, concierge service, or membership program preferred).
  • Strong interpersonal and communication skills (warm, empathetic, professional).
  • Highly organized and detail-oriented; able to manage multiple patients and priorities at once.
  • Comfortable with technology (EHR, CRM, scheduling, email / SMS systems).
  • Patient-first mindset with the ability to balance empathy and accountability.
  • Sales and Marketing experience preferred.

    • Essential Skills & Attributes

  • Service with Heart – You go above and beyond to make people feel cared for.
  • Own the Outcome – You take responsibility for ensuring the patient journey runs smoothly.
  • Be the Calm – You bring a reassuring presence, even in stressful moments.
  • Progress over Perfection – You act, iterate, and improve with each cycle.
  • Collaboration – You partner seamlessly with clinical, operations, and marketing teams.

    • Success in this Role Looks Like (First 12 Months)

  • 100% of new patients onboarded through standardized process by 2026.
  • Patient satisfaction maintained at ≥85% (survey results).
  • Monthly engagement touchpoints achieved for ≥90% of active members.
  • Patient churn reduced by ≥10% from 2025 baseline.
  • 20+ new members gained through referrals.

    • If you are a passionate Patient Experience Coordinator who thrives in a holistic, patient-centered environment and is eager to be part of the future of healthcare, please send your resume to alyson@tryretreat.com

    serp_jobs.job_alerts.create_a_job

    Patient Coordinator • Barrington, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Experience Coordinator - Chicago, IL (South Loop)

    Customer Experience Coordinator - Chicago, IL (South Loop)

    Veterinary Emergency Group (VEG)Chicago, IL, US
    serp_jobs.job_card.full_time
    VEG is a rapidly growing emergency company with hospital locations across the United States.Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Assistant (MA) - Ravinia - Highland Park

    Medical Assistant (MA) - Ravinia - Highland Park

    Endeavor HealthHighland Park, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Medical Assistant (MA) - Ravinia. Full Time / Part Time : Full Time.Hours : M-F 7 : 00a-5 : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RN MDS Coordinator

    RN MDS Coordinator

    Lutheran Life CommunitiesArlington Heights, IL, US
    serp_jobs.job_card.full_time
    Start a new career as a MDS Coordinator at Lutheran Home, an Assisted Living & Skilled Nursing Community with Memory Support! . At Lutheran Home, you will start a satisfying career in a fai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Coordinator (PCC)

    Patient Care Coordinator (PCC)

    Clarity ClinicChicago, IL, US
    serp_jobs.job_card.full_time
    Lakeview Broadway Clinic (Onsite) – Chicago, IL.Front Desk Manager or Practice Manager.Clarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Medical Assistant / Patient Support Assistant- Lake Bluff, IL

    Medical Assistant / Patient Support Assistant- Lake Bluff, IL

    Endeavor HealthLake Bluff, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Medical Assistant / Patient Support Assistant. Full Time / Part Time : Full Tim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN MDS Coordinator (On-Call)

    RN MDS Coordinator (On-Call)

    Lutheran Life CommunitiesArlington Heights, IL, US
    serp_jobs.job_card.full_time
    Start a new career as an MDS Coordinator at Lutheran Home, an Assisted Living & Skilled Nursing Community with Memory Support! . At Lutheran Home, you will start a satisfying career in a fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RN Care Coordinator, ICC

    RN Care Coordinator, ICC

    Endeavor HealthBuffalo Grove, Illinois, US
    serp_jobs.job_card.part_time
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.RN Care Coordinator, Immediate Care Center. RN Care Coordinator - Immediate Care Cen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Support Coordinator - Fitness Center - Days

    Operations Support Coordinator - Fitness Center - Days

    Endeavor HealthWoodridge, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Operations Support Coordinator. Location : Seven Bridges Fitness Center - W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Coordinator

    Patient Access Coordinator

    CCRM FertilityNaperville, IL, US
    serp_jobs.job_card.full_time
    Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Point of Care Coordinator - Lab

    Point of Care Coordinator - Lab

    Endeavor HealthArlington Heights, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Point of Care Coordinator - Lab. Location : Northwest Community Healthcare....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cardiac Sonographer-Days

    Cardiac Sonographer-Days

    Endeavor HealthHighland Park, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Pediatric experience, $10,000 sign on bonus. Location : Highland Park Hospital.Full T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Per Diem Patient Services Coordinator Northside Float

    Per Diem Patient Services Coordinator Northside Float

    Fertility Centers of Illinois, LLCGlenview, IL, US
    serp_jobs.job_card.full_time +1
    Be a part of a team dedicated to helping people build families!.Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Psychiatric Rehabilitation Services Coordinator (PRSC)

    Psychiatric Rehabilitation Services Coordinator (PRSC)

    BRIAChicago Heights, IL, US
    serp_jobs.job_card.full_time
    Join us at the Nexus of care and compassion.Psychiatric Rehabilitation Services Coordinator (PRSC) Benefits : .Psychiatric Rehabilitation Services Coordinator (PRSC) Responsibilities : .As a psychiatri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physician Psychiatric-Mental Health - Competitive Salary

    Physician Psychiatric-Mental Health - Competitive Salary

    LifeStance HealthHighland Park, IL, US
    serp_jobs.job_card.full_time +1
    Job DescriptionWe offer Psychiatrists : .Proven $400,000 plus Income Potential with unlimited / uncapped earnings.Full-time and part-time available. No nights, no calls, no weekends.Full benefits packag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collaborative Nurse - Kellogg Cancer Center - Highland Park and Evanston Hospital

    Collaborative Nurse - Kellogg Cancer Center - Highland Park and Evanston Hospital

    Endeavor HealthHighland Park, Illinois, US
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Cancer Care Collaborative Nurse, Oncology Clinic. Highland Park and Evanston Hospita...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Assistant- Kellogg Oncology- Highland Park, IL

    Medical Assistant- Kellogg Oncology- Highland Park, IL

    Endeavor HealthHighland Park, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Full Time / Part Time : Full Time : Hours : Monday-Friday : 8 : 30 am-5 : 00 pm.Required Trav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN

    RN

    Endeavor HealthGurnee, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position : Medical Assistant / Patient Support Assistant. Hours : Mon-Fri : M-F : Various ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Patient Care Technician - Plainfield Emergency Department - Mid Shift (1p-1a)

    Patient Care Technician - Plainfield Emergency Department - Mid Shift (1p-1a)

    Endeavor HealthPlainfield, IL, United States
    serp_jobs.job_card.full_time +1
    The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Patient Care Technician -Emergency Department - Mid Shift.Mid Shift (1p-1a) Rotatin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours