Job Description
Job Description
Position Summary
Charlotte’s Coffee House seeks personable, adaptable, and service-oriented Team Members to join our dynamic, fast-paced café environment. This is a cross-functional position responsible for a wide range of duties, including barista service , food preparation , kitchen expediting , cashiering , baker and front-of-house support . The core focus of this role is to deliver an exceptional guest experience and contribute to the seamless daily operations of our cafés.
Key Responsibilities
- Deliver an outstanding customer experience by proactively attending to guest needs and cultivating a welcoming atmosphere.
- Prepare and serve a variety of coffee, beverages, and food items, adhering to Charlotte's quality and presentation standards.
- Ensure the accuracy and timeliness of all orders by effectively coordinating between the kitchen and front-of-house staff.
- Process customer transactions accurately using the point-of-sale (POS) system, including cash handling and payment processing.
- Execute daily opening and closing procedures meticulously to ensure operational readiness and efficiency.
- Maintain a clean, sanitized, and organized work environment, including stocking service areas throughout the shift.
- Assist with inventory management, including restocking supplies and adhering to all health and safety regulations.
- Foster a positive and collaborative team environment to ensure a seamless workflow.
Qualifications
Exceptional interpersonal and communication skills with a customer-centric approach.Proven ability to thrive in a fast-paced, high-volume environment while managing multiple tasks.A high degree of adaptability and a willingness to be cross-trained across all café functions (e.g., Barista, Cashier, Cook, Food Prep).Flexible schedule availability, including weekends.Keen attention to detail, especially regarding order accuracy, presentation, and cleanliness.Previous experience in a café, food service, customer service, or hospitality role is highly preferred but not required.Knowledge of food safety protocols is considered an asset.Compensation & Benefits
Competitive hourly wage of $12.00–$14.00, supplemented by tips.Eligibility for medical benefits following a 90-day introductory period.Annual performance-based wage increases.Complimentary gym membership (contingent on meeting monthly attendance criteria).Opportunities for career advancement and internal growth within the company.A supportive, inclusive, and collaborative team culture.Available Locations
Charlotte’s Coffee House – Downtown : 1104 White Street, Dubuque, IA 52001Charlotte’s Coffee House – Uptown : 1600 University Ave, Dubuque, IA 52001Charlotte’s Coffee House – Cedar Crest : 1085 Cedar Cross Rd, Dubuque, IA 52003To Apply
Charlotte’s Coffee House is built on a foundation of exceptional service, high-quality products, and a strong sense of community. We are seeking passionate individuals who excel in a collaborative environment and are dedicated to creating positive customer interactions. If you are interested in joining our team, we encourage you to apply today.
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