Talent.com
Service Desk Agent I (Remote SoCal ) ( 3rd shifts)

Service Desk Agent I (Remote SoCal ) ( 3rd shifts)

Irvine Technology CorporationLos Angeles, CA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

Job Description

Job Description

Service Desk Agent I – 3rd Shift (Remote Based in Southern California ONLY)

Our client is looking for a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinic locations, delivering essential helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software. The ideal candidate is a resourceful, service-oriented technician who thrives in a fast-paced, high-ticket-volume environment and can adapt quickly to changing systems and priorities. This position is mostly remote, local candidates are preferred as they must be within a reasonable distance to be onsite as required.

Location : Remote ( Southern California ONLY)

Compensation : This job is expected to pay about $24–$27 per hour

No Visa Sponsorship Available for this role

What You’ll Do :

  • 3rd shift (11 : 00 PM–7 : 30 AM) shifts
  • Serve as the primary point of contact for IT-related issues, including hardware, software, and network support.
  • Diagnose and resolve technical problems across clinical and business systems, escalating complex issues as needed.
  • Manage and track tickets daily (30+ per day) through the Footprints ticketing system in alignment with SLAs and escalation procedures.
  • Create and manage user accounts in Active Directory, perform software installations, and provide remote support via GoToAssist and SCCM.
  • Deliver excellent customer service by maintaining communication during outages, assisting with basic end-user training, and documenting solutions for continuous improvement.
  • Must be within reasonable distance to be onsite as required.

What Gets You the Job :

  • Minimum of 3 years in IT and 2 years in service desk support, including high-volume call center experience
  • High School Diploma required; Associate’s Degree in a related field preferred.
  • Ability to manage support across enterprise systems such as Windows OS, Microsoft Office, Active Directory, and SCCM
  • Must have flexibility to work 3rd shift
  • Strong communication, customer service, and problem-solving skills
  • Proven ability to handle high ticket volumes, prioritize effectively, and maintain SLA compliance.
  • This is a great opportunity to join a collaborative team that values problem-solvers and continuous learners. Apply today to elevate your IT career while making a meaningful difference in patient care.

    If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration.

    Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most : helping you grow. Join us. Let us

    ELEVATE your career!

    Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

    serp_jobs.job_alerts.create_a_job

    Service Desk • Los Angeles, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Remote Customer Service Agent

    Remote Customer Service Agent

    VirtualVocationsVan Nuys, California, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Customer Service Representative.Key Responsibilities Manage a high volume of inbound calls and provide accurate information to customers Assist cardholders with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Service Guide

    Remote Customer Service Guide

    VirtualVocationsBurbank, California, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Guide.Key Responsibilities Serve as the first point of contact for members and providers, managing 30-40 calls per day along with chats, texts, and ema...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Provider Services Call Center Agent

    Provider Services Call Center Agent

    VirtualVocationsNorth Hollywood, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to assist healthcare professionals with Medicaid-related inquiries. Key Responsibilities Handle a high volume of inbound calls providing accur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Colorado Contact Center Associate

    Colorado Contact Center Associate

    VirtualVocationsVan Nuys, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Rep Associate.Key Responsibilities Registers patients and schedules appointments, procedures, and testing Obtains and verifies insurance information and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Royal Service Agent

    Royal Service Agent

    The Fairmont HotelLong Beach, CA, United States
    serp_jobs.job_card.full_time
    Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Sales Agent

    Remote Sales Agent

    VirtualVocationsCarson, California, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Full-Time Remote Sales Agent.Key Responsibilities Make outbound calls to potential customers in the United States Present and share information about the company and s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsSimi Valley, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Guide

    Customer Service Guide

    VirtualVocationsNorth Hollywood, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Guide to provide support in a remote setting.Key Responsibilities Serve as the first point of contact for members and providers, managing 30-40 calls p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Porter Ranch Hampton Inn and Suites by HiltonLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Agent (Front Desk Agent)- Part Time

    Guest Service Agent (Front Desk Agent)- Part Time

    Hilton Garden Inn LAXLos Angeles, CA, US
    serp_jobs.job_card.part_time
    At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and ta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Service Desk Analyst

    Remote Service Desk Analyst

    VirtualVocationsCarson, California, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Service Desk Analyst.Key Responsibilities Serve as the first point of contact for technical support in a 24 / 7 service desk environment Track, triage, and resolv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Service Desk Engineer

    Service Desk Engineer

    JobotSeal Beach, CA, US
    serp_jobs.job_card.permanent
    Service Desk Engineer needed for large well established California Bank (contract-to-hire).This Jobot Consulting Job is hosted by : Joseph Calabrese. Are you a fit? Easy Apply now by clicking the "Ap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Desk Agent

    Service Desk Agent

    JobotLos Angeles, CA, US
    serp_jobs.job_card.temporary
    Service Desk Agent-6+ months contract in Los Angeles, CA.This Jobot Consulting Job is hosted by : Robert Reyes.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Call Center Representative

    Remote Call Center Representative

    VirtualVocationsCarson, California, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative - Remote (USA).Key Responsibilities Answer inbound calls and provide courteous, accurate, and efficient customer service Follow established ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retention Specialist

    Retention Specialist

    VirtualVocationsLong Beach, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Retention Specialist to join their team remotely.Key Responsibilities Handle inbound and outbound calls with urgency, care, and expertise Empathize with clients to res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Call Center Insurance Agent (Sales, Customer Service)

    Call Center Insurance Agent (Sales, Customer Service)

    Freeway Insurance Services America, LLCSanta Ana, CA, US
    serp_jobs.job_card.full_time
    Call Center Insurance Agent (Sales, Customer Service).Location : Santa Ana, CA 92704, USA.Sign-On Bonus Opportunity of up to $4,000 •. Lucrative incentive sales plans, bonuses and sales contests.No Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Texas Licensed Inbound Sales Agent

    Texas Licensed Inbound Sales Agent

    VirtualVocationsCarson, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Inbound Sales Representative.Key Responsibilities Handle inbound calls and warm leads to consult with customers on insurance needs Match appropriate coverages, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent (Part-time)

    Front Desk Agent (Part-time)

    The Fairmont HotelLong Beach, CA, United States
    serp_jobs.job_card.part_time
    Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days