Genesis Service Advisor

Genesis Service Advisor

Job Category : Service

Location : Irvine, CA (On Site) | Type : Full Time | Pay Rate : $70,000 - $130,000+

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! As a Service Advisor, you're responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You'll Do

• Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
• Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
• Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
• Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
• Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
• Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
• Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
• Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.

What You'll Need

What We Offer