Grocery Manager

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Grocery Manager

Job Purpose

Job Summary

Assists in the management of the daily operations in the grocery department and supervises the grocery team with stocking and store conditioning. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs, mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops associates on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Key Performance Indicators (KPI) – What Success Looks Like

People-Store Turnover : Demonstrate people-first leadership that drives an inclusive culture to support retaining talented teams because Winning Happens Here! KPI : Store Turnover Goals

Customer Connection-OSAT : Deliver a consistent shopping experience by creating Little Winns for our customers. KPI : OSAT (Availability, Cleanliness)

Operations-Cases per Hour Goal : Lead team to deliver on center store productivity goals. KPI : Cases per Hour Goal

Growth-Center Store Sales : Deliver on financial goals. KPI : Center Store Sales Budget

Growth-Center Store Shrink : Deliver on financial goals. KPI : Center Store Shrink Budget

Essential Responsibilities

• Service : Assists in creating an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company's expectations for at shelf product availability, freshness, quality, and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Shows customers assistance in finding or suggesting products. (Approximately 30% of time)
• Leadership : Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed goals by managing schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state, and federal laws, and company guidelines. (Approximately 30% of time)
• Financials : Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory / stocking conditions and reports discrepancies. Reviews / inspects products for quality and freshness and takes appropriate action. Assists in planning and organizing the inventory process. Ensures product is held at proper temperature per food safety guidelines and retains documentation of temperature logs per policy. (Approximately 20% of time)
• Compliance / Safety : Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to regulatory requirements pertaining to food safety, USDA & COOL, and DOA. Executes recalls / withdrawals in a timely manner and secures items from customer access. Reinforces safety programs by complying with safety procedures and inspecting unsafe conditions. Notifies management of accidents. Reports safety risks or issues, including robbery, theft, or fraud. Ensures wage and hour policy adherence and safety training. Maintains Hazardous Assessments and PPE availability. Ensures equipment is in good repair and assists with remediation of safety hazards. (Approximately 20% of time)

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Course of Study

High School / GED

Preferred Education

Course of Study

Relevant Experience

Supervisory Experience

0 - 3 yrs minimum

Language(s) Required

Language(s) Preferred

English

English & Spanish

Knowledge, Skills & Abilities Required

Knowledge, Skills & Abilities Preferred

NA

Environmental Factors

Department

Retail

Environmental Factors

Retail - General Heavy : Physical Demands : The employee is regularly required to stand or walk, use manual dexterity, speak, see, hear, and perform repetitive movements. Reaches, lifts up to required weights, and may work in various indoor / outdoor conditions. May be exposed to loud noise, cleaning chemicals, and other hazards. Personal Protective Equipment may be required. Typical weights lifted : up to 50 lbs. (see full job posting for details)

Location and Travel Requirements

Location

Retail Stores

Job Tag

WD

J-18808-Ljbffr