Guest Service Agent (Part - Time) - Embassy Suites by Hilton Santa Clara Silicon Valley

Guest Services Agent

The Embassy Suites by Hilton Santa Clara Silicon Valley is seeking a Guest Services Agent to join our team! We are looking for a candidate with full availability to work mid, afternoon, and night shifts. This is an excellent opportunity for an individual with a strong customer service background seeking to gain experience in the hotel and hospitality industry. The growth potential in this role is limitless, and you will be joining a fantastic team with great benefits!

Hourly Rate : $20.00 per hour

The ideal candidate will possess :

• Friendly and pleasant demeanor with a can-do attitude and works well as a team player.
• Proficiency in Microsoft Word and Excel.
• At least six (6) months one (1) year of experience as a front desk agent or in a customer service environment is an asset.
• Experience using OnQ is an asset.
• Ability to effectively communicate in English is required.
• Ability to work evenings, weekends and holidays is required.

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!