Customer Service Rep - Bilingual

Customer Service Rep - Bilingual

Req number : R6337

Employment type : Full time

Worksite flexibility :

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong customer service skills, speak Spanish and are looking for your next career move, apply now.

Job Description

We are seeking a motivated and empathetic Bilingual Customer Service Representative to join our team. This role involves providing top-notch customer support to customers by responding to inquiries, addressing account issues, and delivering solutions with a customer-first approach. This role will be a full time contract and fully onsite .

What You'll Do

Serve as the first point of contact for customers, addressing inquiries and providing product and account information

Assist customers with account inquiries, funding, and general account maintenance

Process customer transactions accurately using designated applications

Maintain up-to-date knowledge of programs, policies, and technologies to assist customers effectively

Communicate in a warm, empathetic, and professional manner

Adhere to confidentiality and data protection requirements

Handle conflict resolution and provide solutions to customer concerns

Navigate multiple systems and research solutions to address customer needs

Perform other duties as assigned

What You'll Need

Required :

Proven experience in customer service

Bilingual proficiency in Spanish and English

Strong verbal and written communication skills

Ability to simplify complex information for customer understanding

Problem-solving skills and a proactive approach to resolving issues

Ability to maintain composure in a fast-paced environment

Strong organizational and time management skills

Proficiency in navigating multiple applications and tools

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay for this position is $22.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education.   Benefi t   package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law. ​

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.