Lifecycle Services EngineerR.E. Mason • Durham, NC, US

Lifecycle Services Engineer

R.E. Mason • Durham, NC, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Join to apply for the Lifecycle Services Engineer role at R.E. Mason

2 days ago Be among the first 25 applicants

Join to apply for the Lifecycle Services Engineer role at R.E. Mason

Get AI-powered advice on this job and more exclusive features.

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers' and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc . umbrella there are two divisions : R.E. Mason and Apperture Solutions

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates :

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative / Hybrid Work Schedules

General Description

We are currently offering an opportunity for a Lifecycle Engineer in our fast paced, customer orientated Lifecycle Services team. The successful candidate would assist our Control System engineering customers and project teams in the development, delivery, on-going maintenance and optimization of state-of-the-art process control solutions for R.E. Mason's industrial customers. This is a customer-facing position requiring travel to our customers' manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues. Typically, scopes of work include control panel grounding verification and commissioning, software installation and staging of server and network equipment, performance audits, performing cybersecurity assessments and system patching, designing virtual computer infrastructure, and troubleshooting electrical and equipment issues.

Specific Responsibilities

Approximately 75% of work is performed on-site at customer facilities (within driving distance of office)

Approximately 25-50% overnight travel for multi-day engagements

Design, build, and support IT-OT of computer systems including :

Design of virtual infrastructure

Design of failover and backup / recovery systems

Network administration

Install and troubleshoot networks (hardwired and wireless)

Setup Active Directories, Terminal Services and User Accounts

Deploy and manage thin client networks

On-site & remote support of customers' distributed control systems including :

Perform System Performance Audits on customer systems

Troubleshoot field instrumentation and valve related situations

Troubleshoot and install Microsoft operating systems

Troubleshoot computer hardware related problems

Distributed control system commissioning and startup

On-site control system modifications and tuning

Setup interfaces to PLCs, Drives and Bus-Based Networks

Conduct training for end users

Assist in the quotation and technical sales support of control system field service solutions

Required Competencies

Ability to respond to Emergency Service Requests as Needed

Ability to meet project team commitments and deadlines.

Ability to work independently and as part of customer project team.

Ability to provide clear and timely written documentation including field service reports, project updates, and time and expense reports.

Excellent oral and written communications.

Desire to participate in on-going learning (latest technologies).

Ability to transition back and forth between several tasks.

Knowledge of Industrial Safety Practices and PPE

Be a United States Citizen with a valid driver's license.

Required Education And Experience

B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree

Preferred Experience / Competencies

Team / Project Leadership

System Administration Capabilities

Install and Troubleshoot Microsoft Operating Systems

Troubleshoot Computer Related Issues

Networking, Switches and Firewalls

Backup & Recovery Solutions

Cybersecurity

Data Integration & Data Historians

Virtualization

DeltaV Distributed Control System

Asset Management Suite (AMS)

Physical Requirements

Standing

Walking

Sitting

Kneeling

Reaching Overhead

Climbing

Pushing and Pulling

Lifting - 50 pounds

Using a Computer

Using a Telephone

Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason's Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA) , if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

Seniority level

Entry level

Employment type

Other

Job function

Engineering and Information Technology

Industries

Software Development

Referrals increase your chances of interviewing at R.E. Mason by 2x

Get notified about new Service Engineer jobs in Durham, NC

Field Service Technician (Future Opportunity)

Field Service Technician - Central North Carolina

Raleigh, NC $55,823.00-$61,405.00 4 days ago

Refrigeration Service Technician (Laboratory Equipment)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Engineer Lifecycle • Durham, NC, US