Seasonal Service Ambassador, Ladies Shoes

Retail Store Customer Service

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group.

Summary Statement : The Service Concierge is an integral part of the selling environment with a primary focus on delivering service excellence. These associates welcome clients, discover the purpose for their visit, and guide clients through their journey. Their contribution enables a modern, seamless, luxury client experience, by anticipating clients' needs and removing potential obstacles. They will also perform limited administrative and transactional duties, to support the client experience.

Responsibilities & Duties

• Experience concierge Provides Service Excellence, establishing Neiman Marcus as an industry leader for client experience
• Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client's in-store journey.
• Discovers the purpose of the client's visit by engaging authentically, encouraging conversation and determines the best next step to ensure a seamless experience.
• Reads the client's cues and helps expedite their experience.
• Empowered to make thoughtful gestures creating moments to earn memories.
• Process expert Guarantees the customer's experience is efficient and easy
• Swiftly manages escalated customer issues; partnering with in-store leadership when required.
• Provides timely follow-through on customer requests, inquiries, and needs.
• Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.
• Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
• Services champion - Global Store Experience Ambassador
• Principal staffing in Client Services, offering clients a destination for inquiries and services requests.
• Assists with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties as assigned.
• Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.
• Promotes all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

Qualifications