Technical Manager

Job Title : Technical Manager (Oracle CC&B)

Location : Gastonia, NC 28056 (Hybrid - 3 days onsite)

Permanent Role

Description :

Client is looking for a highly motivated individual for the position of Technical Manager on the USUI Program team. The incumbent will lead the delivery of comprehensive CC&B solutions across large-scale utility in North America. The incumbent's expertise will be instrumental in aligning technology with complex business processes, ensuring seamless customer care and billing including meter to cash experiences for our stakeholders.

Responsibilities :

• Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support.
• Setup, configure including customize CC&B modules such as Rates & Billing, Payments, Credit Collections, Customer Management, and Metering / Device management to meet specific business needs.
• Customer Engagement : collaborate closely to translate business processes and goals into effective Oracle CC&B configurations and solutions.
• Design and implement integrations with third-party systems (e.g : AWM; GIS; Payments; ERP; Bill Presentment, MDM etc) using secure and efficient protocols.
• Provide leadership and mentoring to the project teams and facilitate workshops and training sessions for stakeholders.
• Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements.
• Develop and uphold high-quality project documentation ensuring alignment with industry standards.
• Collaborate with multi-functional teams to deliver seamless and impactful implementations.
• Lead the implementation, configuration, and integration of Oracle CC&B solutions, ensuring alignment with business requirements.
• Provide guidance on best practices for Oracle CC&B implementation and ensure successful system adoption.
• Work closely with business users to understand their requirements, lead workshops, i.e. design thinking and translate them into Oracle CC&B solutions.
• Design solutions for customer care, billing, collections, and related functionalities to ensure operational efficiency.

Requirements :

Preferred :