Inside Sales

Job Description

Job Description

Description :

About Walton Residential Services (WRS)

A trusted residential roofing company committed to quality workmanship, reliable solutions, and outstanding customer service. We take pride in protecting homes and providing lasting value for our customers.

JOB SUMMARY

An Inside Sales Support professional at WRS is responsible for driving new business growth by building and maintaining strong customer relationships. This role involves analyzing sales data, tracking key performance metrics, and delivering actionable insights to optimize team performance and achieve sales targets. The ideal candidate will have experience and knowledge in all aspects of residential roofing, ensuring they can effectively support both the sales team and

Requirements :

RESPONSIBILITIES AND DUTIES

• Develop and expand add-on business opportunities with existing customers.
• Maintain a thorough and up-to-date understanding of the company’s full product line.
• Participate in industry-related training, conferences, seminars, and educational forums to stay current on market trends.
• Collaborate with inside sales consultants to ensure customer satisfaction and business accountability.
• Support the Sales Manager in generating new business strategies to meet sales goals.
• Cultivate and strengthen long-term relationships with customers.
• Enter new leads into Acculynx and assign them appropriately to the Sales Manager or VP of Sales.
• Monitor and follow up on leads and prospects consistently (leads daily; prospects every 3–4 days), assisting sales reps with client communication, scheduling inspections, coordinating adjuster appointments, and verifying insurance-related documentation.
• Provide customers with accurate price quotes in a timely manner.
• Prospect new business opportunities through cold calling, telemarketing, provided leads, networking, and referrals.
• Conduct post-project follow-ups to confirm customer satisfaction and encourage online reviews for sales representatives.
• Support sales reps in review requests by reinforcing the importance of customer feedback (e.g., encouraging Google reviews).
• Perform additional duties as assigned to support overall sales operations.

QUALIFICATIONS AND SKILLS

Location- Houston, TX 77075