Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Norfolk, Virginia. In this contract position, you will play a pivotal role in delivering exceptional service while supporting both individual client needs and team objectives. This role requires someone with a strong focus on detail, a talent for technology, and the ability to manage tasks independently and collaboratively.

Responsibilities :

• Respond promptly and professionally to inbound calls, addressing customer inquiries and concerns.
• Make outbound calls as needed to provide updates or follow up on client requests.
• Utilize technology tools to manage administrative tasks efficiently and ensure accurate record-keeping.
• Collaborate with team members to achieve shared goals and maintain a positive work environment.
• Identify opportunities for career development and provide guidance to customers when applicable.
• Maintain a high level of attention to detail in all communications and documentation.
• Demonstrate reliability by consistently meeting deadlines and delivering quality service.
• Adapt to changing priorities and handle multiple tasks effectively.
• Uphold the organization's values and commitment to excellent customer service.
• Minimum of 2 years of experience in a customer service role.
• Proficiency in handling inbound and outbound calls with professionalism.
• Strong administrative skills, including the ability to manage tasks using technology.
• Exceptional attention to detail and accuracy in all aspects of work.
• Ability to work both independently and as part of a team.
• Dependability and a consistent track record of meeting deadlines.
• Familiarity with career development practices is a plus.
• Excellent communication and interpersonal skills.