Technical Customer Support Specialist

Overview

Location : Hybrid / In Office in Lehi, Utah

SalesRabbit is growing, and we're looking to hire a talented Technical Customer Support Specialist to join our team. You'll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action! Our mission is to help our clients succeed in field sales, and your role will be crucial in making that happen.

Who We Are : SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform. Our continuously evolving, enterprise-ready solutions are transforming the way sales teams operate in the field.

Where We're Headed : HQ in Lehi, Utah, with a new location near Austin, Texas and with 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.

The Secret to Our Success : We put our employees first. Along with competitive pay and benefits, we offer our team the perks you'd expect from a high-growth SaaS company.

Responsibilities

• Be the go-to problem solver for clients by resolving phone, email, and chat support tickets.
• Report bugs and collaborate with other departments to improve the customer experience.
• Contribute to creating and maintaining a high level of client satisfaction and success in the field sales context.

To be a great fit at SalesRabbit

To be a great fit at SalesRabbit, you should :

To be a good fit for this particular role

Bonus Points

Benefits

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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