Global Accounts Director
Position at Opus
Job Title : Global Accounts Director
Group / Team : Growth / Accounts
Employment type : FT, Salaried, Exempt
Location : Remote, Chicago, or Eastern Time Zone preferred
Reporting to : EVP, Global Accounts
Travel Requirements : Around 25% of the time, domestic & global travel
Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Growth team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don't just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Global Accounts Director, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.
What We Are Looking For
You Should Have
- Bachelor's degree in related field or equivalent, 10-15+ years of related experience, or equivalent combination of education and experience
- Strong ability to manage and build relationships and trust with multiple stakeholders internal and external to the organization
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties
- Experience with enterprise high tech clients (Intel, Microsoft, Oracle, etc.) a plus
- Experience with budget management, financial tracking and contract negotiations
- Knowledge of accounting, marketing and sales tactics / strategies
Essential Responsibilities
Owns the client relationship on assigned brands. Owns the brand strategy and effectively influence the client to achieve brand objectives. Contributes to and may be accountable for new business development. Responsible for staffing, managing and leading the assigned account team.Develops and maintains strong client relationships and creates client success by providing unique and effective solutions to our clientsMaintains leading-edge knowledge of clients' culture, processes, structure, business, and industry to service them effectively and is responsible for the overall satisfaction and retention of client(s)Shows value across all agency service lines and effectively communicates client needs to direct teams to successful deliveryGuides the development, writing, and presentation of incremental project proposals, scopes of work, schedules and staffing plansDrives and leads new business pitches and grows account portfolio via service line growth and new eventsMaintains a passion for the brand strategy and can have the complex conversations at a broader business level and sell in the strategic storyReports on accountability for all aspects of the clients' businessMaintains a dashboard to track all key client metrics and plans deliverables and creates action plans to achieve key metricsOwns the overall responsibility for account revenue targets and profitability goalsManages budget process from a profit generation perspective including expense management, client quoting, and profit modelingStays abreast of client billing escalation issues and ensures they are being resolvedForecasts budget estimates and percent to close rations for pipeline reports and manages scope creep and client's budgets to maintain profitabilityProvides leadership necessary to direct and motivate Opus team members across disciplines (strategy, creative, production, and finance) to contribute and deliver absolute best work while exceeding client expectationsConceptualizes strategic client programs, understanding the in-depth view of the account as a whole along with industry insightResponsible for keeping an eye on the account as a whole and how we are being measured on all projects produced within an accountManages for account success and client relationship, understands event cycles and customer needs and creates customer / partner relationshipSets up in-person quarterly touch-base meetings with clientProvides fresh strategic ideas to grow and expand the account and adds vision and creativity to client programsParticipates in development of new product lines, modification of existing product lines, & termination of ineffective product lines in an effective and professional mannerGrows Account business and meet revenue goals through a solid understanding of all Opus product lines and ability to upsell / cross-sell servicesDrives revenue through recognition and realization of opportunity with existing accountsKeeps abreast of latest industry trends in order to keep program fresh and on the cutting edge within the client's industryAgency Operations
Agency Champion : Seeks opportunities to showcase agency work among current and prospective clientsFinances : Understands agency revenue and profitability model. Owns the revenue and forecast for the brand. Vigilantly seeks to optimize agency service and internal resources for their accounts.Team Leadership : Serves as team leader to both integrated agency team and to client. Provide assistance related to agency / team / management policies and practicesAdvances best practices in agency processHelp interview, train, and orient new team members to the agency, department, and account(s) at the direction of the VP, Client ServicesProvide ongoing guidance to all team members and be available to them as a resource for account / agency / departmental policies, procedures, etc.Fully participate in new business pitches / leads / brainstorms related to the accounts managedSupport new business pitches & learn the MAS narrativeOwns the client relationship on assigned brands.Relationship : Very client facing. Outstanding client service & relationship building.Proactively manages relationship with clients and seeks opportunities to strengthen / build new relationships.New Business : Seeks opportunities to grow business within current accounts and into new verticals within their accountsMonitor and identify future issues facing your client; bring strategic solutions to the table for their businessEffectively identify and develop new client relationshipsCompetencies
Strong organizational, problem-solving, and analytical skillsAbility to make sound business decisions based upon researched and known dataAbility to work independently and collaborate with others to identify issues and develop solutionsStrong influence-management, negotiation, leadership and assertiveness capabilitiesStrong communication skills, both written and verbalStrong ability to prioritize deadlines and manage multiple workstreams as an individual contributorVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmProven ability to work in a fast-paced environment, manage multiple projects and deliver quick resultsYou Should Have
You should have a background in IRL events, virtual events, & content generation.Ability to analyze data, identify trends, and present important findings (both quantitative and analytic skills) and then apply to future events.Excellent project management and multitasking skills.Exceptional writing skills, with an editorial point of view for what is right for a platform's brand and voice.What You Can Expect In Return
Full time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
