Future Builders Internship Program - Homebuilding - Customer Care

Customer Care Intern

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their careers. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Lennar's Customer Care Internship Program is a 10-week paid internship beginning in June for rising college seniors, in which associates apply theoretical knowledge gained in the classroom to real-world projects and challenges. The program will facilitate participants' development of essential interpersonal and technical skills, and position associates for future career success and leadership opportunities. Associates will work alongside seasoned professionals, fostering a collaborative and inclusive workplace culture while contributing to impactful projects, and become immersed in Lennar's culture through onboarding (including a visit to a Lennar Community), hands-on training, and teambuilding.

It is important to note that all positions within the Future Builders Program are temporary and do not guarantee future employment with Lennar after the program ends. Upon program completion, the Company will decide whether to offer high-performing interns a regular full-time position within similar roles under these verticals, based on factors such as job performance and business needs.

Responsibilities :

• Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar's policies, procedures, and quality standards
• Support the development and design of process improvement feedback mechanisms
• Help identify challenges and design performance measurement solutions
• Review performance data to measure productivity or goal achievement
• Help define and automate processes and communications related to the Homeowner Experience

Requirements :

Life at Lennar :

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

Full-time, Lennar Associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms :

Benefits to make your heart smile!

Physical & Office / Site Presence Requirements :

This is primarily a sedentary office position which requires the ability to work in excess of eight hours per day in the confined quarters of an office. Also requires the ability to bend, stoop, reach, lift, and move and / or carry items less than 50 pounds. Finger dexterity in operating a computer keyboard and calculator. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork and to receive / return phone messages. Standing is required for filing and copying.

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

This position may be eligible for bonuses.

This position may be eligible for commissions.

This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.