Loan Assistant

Job Description

Job Description

Description :

Provide support to the lending process from a position within the Credit Department with indirect support to lenders enabling them to focus on business development and growth. Troubleshoots and resolves client consumer and commercial loan inquiries as well as commercial deposit inquiries.

Requirements :

Major Duties and Responsibilities

• Sales and service support to loan officers’ portfolios. This includes visiting / meeting with customers as needed to assist with opening new accounts, closing loans, gathering necessary information, etc. Also responsible for customer follow-up, research, loan advances and pay downs, payment issues, wires and any and all servicing needs.
• Receive approved loan requests and all necessary documents from Lenders and 3rd parties (appraisals, title work, etc) in order to process the necessary document set for originating the loan. Ensure the origination documents match the terms and conditions of the approved loan eliminating all possible post-closing documentation exceptions.
• Responsible for contacting customers directly in a tactful and professional manner to clear documentation exceptions and request ongoing monitoring information.
• Maintaining the lenders pipeline report and loans coming due report insuring timely completion of new requests, renewal requests.
• Assist Maintains customer profiles and identifies opportunities to offer additional products and services to meet their financial needs.
• Will perform job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Oklahoma and any applicable State laws.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

EXPERIENCE Previous experience with Loans / Finance a plus but not required.

INTERPERSONAL SKILLS Ability to be courteous, maintain confidentiality and possess excellent written and verbal communication skills.

OTHER SKILLS Demonstrates analytical and problem-solving skills, organized with the ability to multi-task, acute attention to detail, must be able to maintain regular attendance.

ADA Requirements

PHYSICAL REQUIREMENTS Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS Must be able to routinely perform work indoors in a climate-controlled, shared work area with minimal noise.

MENTAL AND / OR EMOTIONAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.