Director, Credit and Gift Cards

Director Of Credit Card And Gift Card Programs

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Join Expedia Group as we redefine the future of travel loyalty. We're looking for a visionary leader to step into a Director role that is a key part of our overall loyalty strategy. Reporting directly to the SVP of Traveler Engagement and Loyalty, you'll play a pivotal role in shaping the future of the Expedia Group Credit and Gift Card products leading a high-impact team, driving strategic cross-functional initiatives, and ensuring a seamless customer migration experience. If you're passionate about travel, thrive in fast-paced environments, and want to influence the long-term growth of one of the world's largest travel platforms, we'd love to hear from you.

In this role, you will :

• Own the Credit Card product and financial results including defining marketing strategy, shaping customer experience across touch points (websites, apps, bank channels, etc), messaging the value propositions, and partnering with the technology team to integrate card functionalities to the EG ecosystem
• Lead coordination of the multiple inputs / outputs required to define the future program, such as user experience research, leadership consensus, roadmap alignment (with tech teams), & card design and creatives (with Creative teams)
• Define and lead the future Credit Card branding and how it aligns with the positioning of House of Brands' strategy
• Create forecast and manage budgets for Credit Card and Gift Card programs
• Ongoing management of program-related stakeholder updates, program implementation and management across teams
• Socialization and alignment across Expedia Group (inside and outside of Marketing) of the transformation and migration plan
• Managing the current Hotels.com Gift Card program and the launch of future Gift Card expansion
• Act as a subject matter and industry expert in the Credit Card business, providing authoritative guidance and thought leadership across the business
• Translate complex and ambiguous business needs into actionable team strategies that support wider organizational objectives
• Develop talent through coaching and career development, enabling cross-functional movement and fostering a culture of growth and trust
• Provide deep customer and market insight, guiding product development and marketing strategies to enhance competitive differentiation and customer value

Experience and qualifications :

The total cash range for this position in Seattle is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in New York is $212,500.00 to $297,500.00. Employees in this role have the potential to increase their pay up to $340,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.