Talent.com
Call Center Rep - Spanish/English - Bilingual
Call Center Rep - Spanish/English - BilingualLouisiana SPCA • New Orleans, LA, US
Call Center Rep - Spanish / English - Bilingual

Call Center Rep - Spanish / English - Bilingual

Louisiana SPCA • New Orleans, LA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Summary of Job :

Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers in Spanish and English .

Essential Functions :

  • Respond to questions from the public over the phone
  • Log calls and caller information
  • Learn LA / SPCA protocols to answer questions effectively
  • Transfer out calls when necessary
  • Educate the public on responsible pet ownership
  • Promote and support the LA / SPCA’s programs and mission
  • Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.
  • Maintain a professional and friendly demeanor and provide good customer service
  • Working courteously and cooperatively with other staff members and volunteers
  • Maintain confidentiality regarding all calls
  • Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
  • Other duties as requested by Supervisor

Education and / or Experience :

  • Must have a high school diploma or G.E.D., some college preferred
  • One year of customer service experience preferred
  • Some data and analytics experience preferred

    • Minimum Qualifications (or skills and knowledge) :

  • Candidates with advanced proficiency in Spanish and English will have priority
  • Must be able to pass a criminal background check and pre-employment substance screening & physical
  • Strong interpersonal skills. Must be personable, outgoing, patient, professional, and able to get along well with a variety of people.
  • Must be PC and Excel proficient, and able to handle multiple tasks at one time.
  • Excellent written and oral communications skills.
  • Maturity, good judgment and a professional personal appearance.
  • Flexibility, ability to manage multiple tasks.
  • The ability to remain pleasant and calm even in stressful situations.
  • The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.

    • Requirements :

    Physical Requirements :

  • Should not be allergic to animals; must be able to work around all animals

    • Working Environment :

  • Must be able to work in-person at the New Orleans location .
  • Potentially subject to animal bites and scratches
  • Works in an area with a high noise level.

    • Benefits include but not limited to :

  • Health Insurance, Life Insurance, 401K match
  • PTO and paid holidays
  • Qualification and assistance for Public Service Loan Forgiveness

    • Salary Range : $15.00 - $18.75 per hour (commensurate with experience)

    serp_jobs.job_alerts.create_a_job

    Call Center Rep • New Orleans, LA, US