Client Service Associate

Client Service Associate, Business Insurance

The Client Service Associate at Marsh McLennan Agency works alongside the Account Management and Sales departments to deliver exceptional customer service within the Business Insurance division. In this role, the Client Service Associate oversees client records and processes updates to policies and account details.

This position is on-site in our Worcester office and reports directly to the Associate Director of Business Insurance.

A day in the life :

• Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts.
• Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials
• Track invoices, process endorsements, and update client policies within the agency management system
• May assist with the preparation of client materials for client presentations
• Manage processes related to the Registry of Motor Vehicles including RMV-1's, RMV-3's, "Drives" program, as well as driver and motor vehicle checks, etc.

Our future colleague :

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits :

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.