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Guest Experience Supervisor - Gainesville

Guest Experience Supervisor - Gainesville

Atlanta Botanical GardenGainesville, GA, US
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Guest Experience Supervisor

The Guest Experience (GE) Supervisor works with management, and the guest experience staff to ensure an excellent Guest Experience at the Atlanta Botanical Garden Gainesville.

Essential Duties And Responsibilities

  • Supervises and schedules all Guest Experience associates on a monthly schedule
  • Adjust schedules as needed due to sickness, emergencies, etc.
  • Works front desk - 24 hours, 16 hours in office area, work schedule is 8 : 30 - 5, Tues-Sat, and will be MOD (Manager on Duty) Tues-Sat
  • Prints weekly event schedule for staff and communicates garden activities
  • Ensures that all general garden information is relayed to team (special hours, events, new membership information, etc.)
  • Reviews MOD recap and sends to the Director for resolution of any problems
  • Works with Atlanta GE to set up all tickets in Acme for regular and special events
  • Schedules garden tours and submits to Special Events for the event calendar
  • Sends monthly reports to accounting for scooter rentals
  • Sends monthly reports to Membership to submit any new membership commissions earned
  • Ensures that gift shop items are stocked and stays in communication with GE Manager if product is low
  • Be aware of discounts and notify team of discounts, ensures that proper branded signage is up in gift shop
  • Stays in communication with Membership regarding any mailings, special membership offers, any member problems
  • Submits disciplinary concerns to the Director to resolve
  • Assists with hiring any new GE associates and provides insight for staff reviews
  • Trains GE associates
  • Handles any special ticket requests - complimentary tickets or gift tickets for local charities, etc
  • Checks website to ensure Gainesville Garden information is correct
  • Supervises cleaning staff and schedules them for special events
  • Orders janitorial supplies

Qualifications

  • Preferred 1 year of retail experience
  • Strong customer service skills; experience working in a customer-focused capacity
  • Flexibility of schedule to work shifts including weekends, evenings, and holidays
  • Experience with POS systems and daily balancing receipts
  • Multi-tasking and organizational abilities
  • Flexibility and capability to adapt to changes in daily routine and visitor needs
  • Basic math and computer skills required

    • Physical Requirements

  • Intermittent standing and walking with extended periods of sitting at desk or working at point-of-sale computer
  • Position requires visual acuity to read details presented on a computer screen
  • Manual dexterity to operate a computer keyboard and card swipe reader
  • Manual dexterity to open and operate a cash drawer
  • Ability to lift up to 40 pounds

    • Mental Requirements

  • Excellent organizational and time management skills
  • Ability to effectively respond to multiple, changing and often conflicting priorities is essential
  • Must be able to effectively interact with the general public of all dispositions and maintain a calm, friendly and pleasant demeanor at all times

    • The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.

    It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.

    ABG Core Values

  • Conservation : We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
  • Excellence : We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
  • Inspiration : We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
  • Integrity : We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
  • Respect : We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard
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    Guest Experience Supervisor • Gainesville, GA, US