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Member Services Representative - Closer

Member Services Representative - Closer

Planet FitnessGainesville, FL, US
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Member Services Representative - Closer

The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to : Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.

Essential Duties and Responsibilities

  • Provide exceptional customer service excellence
  • Greet members, prospective members, and guests
  • Consistent and proficient execution of all front desk related activities including :
  • Operate phones in a friendly manner and assist callers with a variety of questions
  • Respond to member questions and concerns and resolve in a timely and professional manner
  • Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
  • Member account management including but not limited to : enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
  • Conduct club tours for prospective members
  • Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
  • Ensure effective operation and security of the club membership, policy, and property

Qualifications / Requirements

  • 18 years of age or older with High School diploma / GED equivalent
  • Honesty and integrity
  • Punctual and reliable
  • Upbeat, can do attitude
  • Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
  • Strong listener : ability to empathize, problem solve, and uphold club policy
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • Being coachable
  • Team player (effortlessly positive and professional with members and colleagues)

    • Preferences

  • Customer service and / or point-of-sale (POS) experience
  • Competitive, results driven individual with experience in fitness and / or sports
  • Passionate about fitness and health
  • Business administration and / or financial accounting acumen and / or interest

    • Physical Demands

  • Continual standing and walking
  • Continual talking in person or on the phone
  • Must be able to lift up to 50 lbs.
  • May occasionally encounter toxic chemicals

    • Compensation : $13.00 per hour

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    Member Service Representative • Gainesville, FL, US