Patient Service Representative, PRN - Outpatient Rehabilitation
Various locations : Cooper, Mackinaw, Hemlock, Gratiot, Bay City, and Frankenmuth
Department : Mary Free Bed at Covenant Healthcare
Employment Type : Regular / Per Diem
Shift : Days, 7 : 30a-4p or 7 : 45a-4 : 15p
Compensation Range : $19.50- $25.09
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement : Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture :
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family / team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride
Age Specific Responsibility
Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures.
Summary
Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in / out desk including appointment check-in and out, registration, authorization / verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff / leadership to assure financial reimbursement for outpatient services.
Essential Job Responsibilities
We'll embrace all people by :
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Preferred Job Qualifications
Physical Requirements for Essential Job Qualification
Levels : None (No specific requirements) Occasionally (Less than 1 / 3) Frequently (1 / 3 to 2 / 3) Majority (More than 2 / 3)
Remain in a stationary position : Majority
Traverse or move around work location : None
Use keyboard : Frequently
Operate or use department specific equipment : None
Ascend / Descend equipment or ladder : None
Position self to accomplish the Essential Functions of the role : Frequently
Receive and communicate information and ideas for understanding : Frequently
Transport, position, and / or exert force :
Up to 10 pounds : Occasionally
Up to 25 pounds : Up to 50 pounds :
Up to 75 pounds :
More than 100 pounds :
Other weight : Up to___ pounds :
Other : None
Patient Service Representative • Saginaw, MI, US