Quality engineer

Job Description

• Testing and Troubleshooting : Excellent skills in testing, debugging, and troubleshooting within the Genesys environment for all Voice and Chat applications.
• Incident Response : Responding to and acting upon CentralStation incidents and tasks as a member of an on-call response team.
• Documentation : Creating documentation and standards to ensure consistency and knowledge sharing.
• Monitoring and Alert Management : Monitoring, triaging, and enhancing automated alerts to improve system reliability.
• Project Coordination : Coordinating project and application launches, as well as feature updates.
• Collaboration : Working closely with cross-functional business units and internal partners to ensure seamless operations.

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