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Business Support (Office Specialist 2) multiple positions
Business Support (Office Specialist 2) multiple positionsState of Oregon • Portland, OR, US
Business Support (Office Specialist 2) multiple positions

Business Support (Office Specialist 2) multiple positions

State of Oregon • Portland, OR, US
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Business Support (Office Specialist 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Your skills can help keep children safe! We're looking for a dedicated professional to process reports, collaborate with teams, and support critical child welfare work. Join the Oregon Child Abuse Hotline (ORCAH) today as a Business Support (Office Specialist 2). We are hiring four Office Specialist 2 positions.

Summary of Duties

As a Business Support, you will :

  • Provide reception and phone coverage for ORCAH and maintain shared folders.
  • Organize and direct incoming emails to the right places for processing.
  • Send reports and referrals to law enforcement, tribes, and programs, making sure the information is correct and recorded properly.
  • Communicate with screeners and supervisors to clarify reports, send alerts, track follow-ups, and manage sensitive information.
  • Request, review, and file police reports and records, ensuring compliance with policies and laws.
  • Collaborate with medical teams, law enforcement, and other states to process records related to abuse assessments.
  • Manage certified mail and fax requests, making sure they are sent, tracked, and confirmed.

Minimum Qualifications

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or
  • An associate degree in any field. Or
  • An equivalent combination of education and experience.

    • Essential Attributes

    We are looking for candidates with :

  • Experience communicating professionally with diverse audiences, including connecting individuals to resources and de-escalating situations when needed.
  • A record of providing helpful customer service, working collaboratively with others, and taking initiative to solve problems.
  • Proficiency in Word, Excel, Adobe, and Outlook, including managing shared inboxes, entering data, and navigating programs efficiently.
  • Demonstrated accuracy in data entry, maintaining organized records, and retrieving information as needed.
  • Previous work in human services or social work, supporting individuals and communities through direct assistance or resource coordination.

    • Working Conditions

  • The assigned work schedule will be determined based on operational needs and may include day, swing, or overnight shifts.
  • These are hybrid roles, with a combination of remote work and on-site responsibilities as required by business and operational demands. On-site presence is typically required on a quarterly basis.
  • May collaborate with individuals experiencing trauma or crisis. At times individuals may have challenges managing their emotions.
  • May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
  • Requires substantial time spent stationary while operating a computer.

    • Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

    Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note : Your resume and cover letter may be uploaded in the Resume / CV field on the online application. You can attach multiple files in this area at once.

    The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

    Artificial Intelligence (AI) Usage : The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and / or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

    Background Checks and Requirements :

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
  • A valid driver's license and acceptable driving record are required for this position.

    • Benefits :

  • ODHS Employee Resource Group communities that promote shared learning.
  • Cost of Living Adjustments.
  • Annual salary increases (until you reach the top of the listed salary range).
  • Amazing benefits package.
  • Possible eligibility for the Public Service Loan Forgiveness Program.

    • Veterans' preference :

  • Veterans' preference information.
  • How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume / CV field of your application.

    • General Information :

  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies in the same classification.

    • Contact Information :

    Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

    Please include the job requisition number : REQ-189237 .

  • Recruiter : Amanda Alvarado.
  • Email : AMANDA.K.ALVARADO@odhs.oregon.gov
  • Phone (call or text) : 541-709-8695.
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    Office Support Specialist • Portland, OR, US