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Team Lead – Customer Service & Sales

Team Lead – Customer Service & Sales

AO Globe LifeNaperville, IL, US
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AO Globe Life is Hiring :

  • Your Path to Unlimited Growth Starts Here!
  • At AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures.
  • We’re looking for a customer-first representative to join our dynamic Illinois team.
  • If you’re passionate about delighting customers and driven to excel, this is the opportunity you’ve been waiting for!

What You’ll Do :

  • Manage Inbound Communications : Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.

    • Consult on Customer Success :

  • Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.

    • Maintain Product Expertise :

  • Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.

    • Resolve Customer Pain Points :

  • Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.

    • Build Lasting Relationships :

  • Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.
  • Why AO Globe Life?

    • Flexible Work Arrangements :

  • Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team—empowering you to achieve a healthy work-life balance.

    • Competitive, Performance-Based Compensation :

  • Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care.
  • Plus, enjoy the perks of a unionized position with potential stock options.

    • World-Class Training & Mentorship :

  • Gain access to ongoing, high-quality training led by experienced mentors.
  • We provide all the tools you need to succeed from day one.

    • Career Growth & Advancement :

  • Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success.
  • As you excel, you’ll have the opportunity to transition into management and leadership roles.

    • Supportive Environment :

  • Join a team that values your contributions and is dedicated to both your professional and personal success.

    • What We’re Looking For :

  • Experience : 1-2 years of proven experience in supporting client success, preferably in a customer service setting.

    • Communication Skills :

  • Excellent written and verbal communication abilities.

    • Problem Solver :

  • A positive, proactive attitude with the capacity to address and resolve customer issues effectively.

    • Customer-Centric :

  • A passion for delivering exceptional service and delighting customers at every interaction.

    • Organized :

  • Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.
  • Ready to Ignite Your Career?
  • Join AO Globe Life and be part of a team where your career truly makes a difference.

    • Apply now to start your journey with us—where you begin as an agent and customer service representative in the life insurance industry and grow into a future leader in management.

  • All interviews are conducted via Zoom for your convenience and safety.

    • Apply Today and Transform Your Future with AO Globe Life!

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    Customer Service Lead • Naperville, IL, US

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