PRE-ENROLLMENT SUPERVISOR - 67057481
This is a professional supervisor position responsible for the supervision of GR support coordinations and intake in the Northwest Region. This position spends the majority of the time by planning workloads of direct reports, ensuring deadlines for all assignments are met within required timeframes. Directs the work of employees and provides oversight and technical assistance to staff in performing required tasks. Actively participates in regional and statewide meetings related to quality improvement initiatives. Keeps staff informed of changes in rules, policies, and standards.
Provides orientation and training to new Pre-Enrollment Staff regarding programmatic processes and procedures. Provides close supervision and monitors work product to promote effective training of the duties and responsibilities during the probationary period. Uses methods to identify barriers and strategies to overcome those barriers (includes written and electronic formats).
Provides ongoing general supervision of Pre-Enrollment Staff by assigning cases, coordinating client staffing, planning schedules of activities that follows established rules, regulations and procedures in the following areas : leave and attendance, travel reimbursement, Annual Status Reviews, and invoice processing. Identifies training needs and ensures that training is provided in a timely manner. Conducts routinely workstream meetings with an agenda of topics relative to the workstream.
Completes monthly reports, tracking assignments, and performs other administrative duties that relate to the supervision of the Pre Enrollment Specialist within the Region. Monitors staff's progress in achieving performance plan goals, documents findings and feedback provided to staff. Monitors the work productivity of each staff, addresses any concerns in a timely manner, solicits supervisory guidance from the Regional Program Supervisor as needed.
Reviews request for crisis enrollment with the assigned Pre-Enrollment Specialist. Provides guidance to the Pre-Enrollment Specialist to assist the consumer and their legal representative with referrals and applying for non-waiver services that he or she may be eligible to receive. Ensures the process is followed per the Crisis Waiver Enrollment Operating Procedure. Prior to the regional team meeting, reviews the crisis tool to ensure that required elements of the Crisis tool are completed accurately and clearly includes evidence that supports the Crisis Category. Ensures accurate completion of iConnect steps, required forms, and request for a MCM or ABA review as needed.
Provides oversight to the Pre-Enrollment staff during consumer's transition to the Waiver. Reviews request for funding for services using IFS funding with approved invoices for payment of goods and services.
Provides oversight to the Pre-Enrollment staff to ensure compliance with Agency operating procedure related to case closure. Monitors completion of iConnect steps in consumer record prior to case closure, and prior to transferring client central records to ensure records contain all required elements.
Represents the agency at Transportation Disadvantage meetings in assigned counties in the Northwest Region. Participates in community events with other agencies to share information included but not limited to APD services for pre-enrollment consumers transitioning from high school and travel throughout the region for staff training.
Minimum Qualifications :
Knowledge, Skills, And Abilities :
Supervisor • Gainesville, FL, US