IT Delivery & Solution Support Analyst

At Motiva, our employees' energy, passion, and dedication to excellence are what make us who we are and what allows us to generate energy that makes a house a home, gets us from point A to point B, and enables our health and wellbeing. We invest in every aspect of our employees' lives because, at Motiva, our people matter.

Headquartered in Houston, Texas, Motiva refines, distributes and markets petroleum products throughout the Americas. The company's Port Arthur Manufacturing Complex in Port Arthur, TX, is comprised of North America's largest refinery with a total throughput of 720,000 barrels per day, the largest base oil plant in the western hemisphere, and an integrated chemical plant. Under exclusive long-term brand licenses with Shell and Phillips 66 (for the 76® brand), Motiva's commercial operations supply more than 12 billion gallons of fuel to customers annually. Motiva is wholly owned by Aramco, one of the world's largest integrated energy and chemicals companies.

Position Overview :

We are seeking an experienced and skilled IT Delivery & Solution Support Analyst to join our team. The successful candidate will work closely with business stakeholders and IT teams to understand business processes, identify gaps and opportunities, and provide solutions to meet business requirements.

The IT Delivery & Solution Support Analyst will be responsible for delivering technical application and landscape support to the systems associated with Manufacturing and Engineering, within consistent standard business operating practices, executed in collaboration and conjunction with Motiva's 3rd party IT support models. This role will work closely with our Technical Excellence organization and support applications such as Hexagon's suite of Smart applications (Instrumentation, P&ID, Reference Data), SDx Projects and SDx Operations, and various niche desktop tools

The IT Delivery & Solution Support Analyst will play a critical role in identifying opportunities for process improvement, developing technology solutions that meet business requirements, and ensuring compliance with IT policies, procedures, and standards. The successful candidate will have excellent analytical, communication, and problem-solving skills, and will be action-oriented, with a high level of energy and a results-oriented mindset.

📍This position will be based either at our Corporate Headquarters in Downtown Houston, TX or at our Manufacturing Complex in Port Arthur, TX, depending on the location of the successful candidate.

Responsibilities :

• Manage existing business process software portfolio and deploy new solutions to support business processes :

Support and / or facilitate support of enterprise applications and infrastructure including server, database, cloud, interface, and ticket management.

Collaborate with IT architects and security to ensure that solution designs are fit-for-purpose, efficient, and secure.

Experience and Qualifications :

Basic Qualifications :

Preferred Qualifications :

We reserve the right to amend or withdraw Motiva jobs at any time, including prior to the closing date. Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and / or grade.

Applicants for regular U.S. positions must be authorized to work in the United States for Motiva Enterprises LLC without the need for sponsorship of an immigration authorization or visa (for example, TN, H-1B, or other employment-based immigration authorization or visa).

Motiva participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws.